Senior Manager, Operations Analytics

About Wonder Everything’s on the menu at Wonder. Except compromise.   Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible. About the Opportunity   The Sr. Manager, Operations Analytics plays a critical role in helping Wonder continuously improve operational performance through data-driven insights, financial analysis, and scalable reporting. As part of the Operations team, this role partners with Operations Excellence , Finance, Product, Culinary, Technology, a nd Data Found ation team s to transform operational and financial data into actionable recommendations that improve restaurant execution, profitability, and guest experience.   This leader owns the performance measurement system for Wonder's Field Operations organization, developing dashboards, analytical models, reporting frameworks, business insights , and self-service tools t hat enable effective analysis and decision-making. This role will e stablish and maintain trusted operational reporting that provides consistent performance visibility and serves as the primary source of truth for Field Operations. They will challenge existing assumptions, identify opportunities to simplify operations, and continuously improve how operational performance is measured and managed .    The ideal candidate combines strong analytical expertise with business curiosity, operational acumen, and the ability to translate complex data into clear recommendations that drive measurable business results. The Impact You Will Make   Operational Performance System & Insights   Own Wonder's operational performance management system, leveraging key metrics across sales, labor, waste, guest experience, productivity, and profitability to provide a comprehensive view of business performance.   Define and standardize performance frameworks, business review routines, and leadership reporting that identify trends, diagnose root causes, and prioritize operational improvement opportunities.   Analyze and t ranslate complex operational and financial data into actionable insights and recommendations that influence business decisions and drive measurable performance improvements.   Prepare Weekly and Quarterly Business Review reporting and provide analysis support for Operations Leadership.    Reporting Strategy   Partner with Operations Leadership to develop the strateg y and execute ongoing d esign, develop ment , and maintenance of operational dashboards, scorecards, models, and reporting tools that provide visibility into operational performance.   Build scalable reporting solutions that prioritize automation, usability, speed, and simplicity for both field and support teams.   Partner with Data Foundations , Product , and Finance teams to ensure reporting is accurate , scalable, and aligned to enterprise data standards.    Business Performance Analysis   Serve as the primary analytics partner for Regional Vice Presidents and Market Directors by leading regular office hours, providing consultative support on operational reporting.   Lead the development of models, forecasts, business cases, and scenario analyses that support operational planning and strategic decision-making.   Conduct ad-hoc analyses and facilitate root-cause analysis deep dives with cross-functional partners when operational and business performance variances are identified to quantify business impact and recommend improvement opportunities.   Partner with Finance and Accounting to understand performance drivers and connect operational execution to financial outcomes.   Initiative Measurement & Cross-Functional Partnership    C reate measurement plans and reporting mechanisms for pilots, rollouts, and operational initiatives in partnership with Operations, Product, Culinary, Training, Finance, and Data Foundation stakeholders.   Evaluate pilot and rollout performance, quantify operational and financial impact , and provide recommendations that inform scaling decisions and continuous improvement.   Partner with functional leaders (e.g., Director of Workforce Planning, Ops Leadership, Financial Analyst) to translate performance objectives and business requirements into scalable reporting solutions, collaborating with Data Foundations to develop enterprise reporting capabilities and creating self-service reporting tools that enable effective analysis and decision-making.   Operational Analytics Capability & Continuous Improvement   Partner with Learning and Development to develop scalable training and reference materials that enable Mangers in Training and field leaders understand Wonder’s operational reporting, KPI framework, and how to use performance insights to improve execution .    Champion the evolution of Wonder's Field Operations reporting capabilities by partnering with Product, Technology, and Data Foundations to deliver increasingly automated, real-time insights that improve operational decision-making.   Drive adoption of Wonder's operational reporting by gathering field feedback, identifying usability improvements, and continuously enhancing reporting tools to better support operational decision-making. What You Bring to the Table   Bachelor's degree in Business , Finance, Economics, Analytics, Statistics, Engineering, Operations Management, or related field .   3– 5 years of e