Senior Manager of User Experience

Real people. Real service. At  SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Senior Manager of User Experience (UX) to join our Customer Experience Team. This individual will report into our Director of Customer Experience, and will elevate how design decisions connect to customer research and measurable business outcomes. This individual will be responsible for leading and growing a team of UX Designers, ensuring design work is grounded in research rather than intuition, and serving as the primary voice for UX in executive-level conversations. This is a hands-on leadership role for someone who can both direct a team and personally advocate for the customer in the room where decisions get made. This  remote position is open to individuals who live in, or are open to relocating to, the following states:  Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type:  Full-Time, Exempt Location:  Remote   Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility   Base Salary: The expected starting salary for the position is $156,088 to $195,110 within a full position range of $156,088 to $234,132 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Responsibilities: Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement) Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value Manage stakeholder expectations and timelines across multiple concurrent design workstreams Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey Requirements:   Bachelor's degree in Marketing or a related field 10+ years of UX leadership experience, including 2+ years directly managing designers Demonstrated experience designing direct-to-consumer e-commerce experiences, with hands-on ownership of conversion outcomes (e.g.: conversion rate, average order value, revenue per visitor, or cart completion) Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic execution Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome Experience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoning Fluency with modern design and prototyping tools (e.g.: Figma) Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership Preferred Qualifications: Experience with large, attribute-heavy product catalogs; B2B or trade/distribution industry experience is a plus Familiarity with analytics platforms (e.g.: Amplitude or similar) Why work with us: We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid basic life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) Company-provided equipment and one-time $250 work from home stipend $750 annual professional development budget $25 monthly Grubhub credit Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. We promote work-life balance  –   We value your time and encourage a healthy separation between yo