Senior Manager, FinOps - Private Cloud Capacity

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will report to the VP, Technology Business Management & FinOps We are seeking an experienced Senior Manager, FinOps - Private Cloud Capacity, Data Center Strategy & Supply Chain to lead strategic initiatives focused on data center migration and decommissioning, private cloud capacity optimization, supply chain transformation, and automation of infrastructure financial operations. This leader will partner across Capacity Engineering, Data Center Operations, Finance, Accounting, Procurement, and AI Engineering teams to optimize capital utilization, accelerate data center consolidation programs, improve infrastructure lifecycle management, and automate core financial processes. The ideal candidate combines strong financial acumen, infrastructure strategy expertise, supply chain leadership, and operational execution skills to drive measurable business outcomes across a global private cloud environment. What you get to do in this role: Data Center Migration & Exit Strategy Lead end-to-end planning and execution for data center footprint reduction and migration initiatives. Develop site-by-site execution plans identifying: Rack decommission schedules Aisle and cage consolidation opportunities Space reclamation targets Facility exit milestones Partner with Capacity Engineering teams to: Consolidate workloads Optimize rack utilization Free up servers and racks for decommissioning Partner with Data Center Operations teams to: Execute hardware retirement programs Coordinate equipment removal Ensure operational readiness during migrations Create executive reporting for: Capacity recovery Space reclamation Financial benefits realization Risk mitigation Manage cross-functional governance reviews and executive business updates. Infrastructure Asset & Financial Planning Drive financial analysis and accounting readiness for infrastructure retirement programs. Assess hardware assets scheduled for decommissioning including: Servers Storage systems Network equipment Data center infrastructure Analyze: Asset age Net book value Remaining depreciation schedules Write-off exposure Develop financial plans supporting: Asset retirement decisions Capital recovery strategies Accounting treatment recommendations Partner closely with Finance and Accounting teams to ensure compliance with corporate accounting policies. Data Center Contract & Lease Optimization Evaluate colocation and facility contracts associated with migration programs. Identify: Early termination risks Contract obligations Opportunity costs and Exit penalties Develop business cases and executive recommendations for facility exits and consolidation opportunities. Quantify financial impact and long-term savings from data center footprint optimization. Capacity Supply Chain Transformation Lead modernization and automation of the end-to-end infrastructure supply chain. Design and implement an integrated planning process spanning. Given the Demand forecast by the Demand Planners Capacity planning Procurement Manufacturing Logistics Installation Deployment readiness Build operational visibility into capacity lifecycle stages, including: Demand signal and CAPEX approved Purchase order creation Supplier manufacturing Logistics transit Data center receipt Rack-and-stack Workload-ready capacity Deliver executive dashboards and KPIs that provide visibility into capacity availability and supply chain bottlenecks. Partner with Engineering teams to improve forecasting accuracy and reduce deployment lead times. AI-Driven Invoice & Receipt Automation Lead digital transformation initiatives to automate infrastructure financial operations. Partner with AI, Finance, Procurement, and Engineering teams to automate: Goods receipt processing Invoice validation Supplier invoice routing Matching and reconciliation workflows Establish operational controls and reporting to improve financial governance and visibility. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of related experience with a Bachelor's degree in Engineering, Supply Chain, Finance, Computer Science, Business, or related field; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. 10+ years of experience in one or more of the following: FinOps Cloud economics Capacity planning Data center operations Supply chain management Infrastructure finance Experience managing large-scale infrastructure programs involving: Data center capacity Server lifecycle management Hardware procurement Capital expenditure planning Strong