Senior Manager, Field Service Sales

Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements. ____________________ About Thomson Power Systems   Thomson Power Systems (TPS), a Regal Rexnord company, is a leading provider of mission-critical power management solutions including Automatic Transfer Switches (ATS), Low and Medium Voltage Switchgear, Integrated Power Systems, and Lifecycle Service Solutions. TPS supports customers across data centers, utilities, healthcare, critical infrastructure, industrial, and commercial markets through a growing network of field service professionals and service partners.   The Opportunity   TPS is seeking a highly motivated Service Sales Manager to drive profitable service growth while strengthening customer relationships throughout the lifecycle of TPS equipment.   This is a hybrid commercial and operational leadership role focused on expanding field service revenue through preventive maintenance agreements, commissioning services, emergency response support, upgrade and modernization projects, equipment assessments, and long-term service partnerships.   The successful candidate will serve as the primary interface between customers, sales, project management, and service operations to ensure exceptional customer experience and profitable growth.   Key Responsibilities   Service Sales & Business Development   Develop and execute a service growth strategy focused on:   Preventive Maintenance (PM) Agreements   Commissioning & Start-Up Services   Emergency Service Programs   Upgrade & Modernization Projects   Arc Flash Studies & Assessments   ATS and Switchgear Retrofits   Data Center Service Programs   Develop and manage a robust pipeline of service opportunities.   Identify lifecycle revenue opportunities within TPS's installed base.   Partner with Business Development Managers, Account Executives, and Sales Application Engineers to identify service opportunities attached to capital equipment projects.   Generate new service business with end users, contractors, engineers, consultants, EPC firms, and facility operators.   Meet or exceed annual bookings, revenue, and gross margin objectives .   Customer & Account Management   Build executive and working-level relationships with key customers.   Conduct periodic customer visits, site surveys, and equipment assessments.   Develop long-term account plans focused on increasing service revenue and customer retention.   Act as a trusted advisor regarding equipment reliability, maintenance strategies, and modernization planning.   Ensure rapid escalation and resolution of customer concerns.   Field Service Coordination   Coordinate field service activities with Service Supervisors, Coordinators, and Technicians.   Assist with scheduling and prioritizing service resources to support customer commitments.   Facilitate smooth handoffs between project teams and field service organizations.   Support commissioning and warranty activities as required .   Monitor project execution to ensure customer expectations are met.   Lifecycle Services & Modernization   Identify aging equipment and modernization opportunities.   Develop proposals for:   ATS controller upgrades   Switchgear retrofits   Protection relay upgrades   Arc flash mitigation solutions   Reliability improvements   Support customers in developing long-term equipment lifecycle management plans.   Commercial Leadership   Prepare service quotations and customer proposals.   Drive pricing discipline and margin improvement initiatives.   Maintain accurate CRM opportunity tracking and forecasting.   Deliver monthly business reviews covering:   Pipeline growth   Service revenue   Win rates   Renewal rates   Gross margin performance   Collaborate with Finance, Operations, Engineering, and Sales leadership on strategic growth initiatives.   Brand & Market Development   Represent TPS at industry conferences, customer events, and regional trade shows.   Promote TPS's service capabilities throughout North America.   Support growth initiatives within Data Centers, Utilities, Critical Infrastructure, Healthcare, Water/Wastewater, and Industrial markets.   Strengthen awareness of TPS's complete lifecycle service offering.   Required Qualifications   10+ years of experience in technical sales, field service, project management, or aftermarket services within the electrical power industry.   Experience working with one or more of:   Low Voltage Switchgear   Medium Voltage Switchgear   Automatic Transfer Switches   Power Distribution Equipment   Critical Power Systems   Data Center Power Infrastructure   Proven success developing customer relationships and growing revenue.   Strong understanding of service agreements, commissioning, maintenance practices, and electrical equipment lifecycle management.   Ability to read and interpret electrical drawings and specifications.   Excellent communication, presentation, and negotiation skills.   Proficiency with CRM systems (Salesforce preferred).   Valid driver's license and ability to travel extensively.   Preferred Qualifications   Bachelor's degree in Electrical Engineering , Engineering Technology, Business, or related discipline.   Experience supporting data center customers, utilities, healthcare facilities, or mission-critical environments.   Understanding of NETA testing, commissioning practices, or field service operations.   Experience selling field service, maintenance contracts, or modernization projects.   Knowledge of power system studies, protection, controls, and reliability programs.   Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401