Senior Manager Field Operations

Job Description: As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease. The Senior Manager, Field Operations serves as a key Commercial Operations partner responsible for supporting field execution across commercial, medical field operations, and new launch priorities. The role translates business, medical field, and launch strategy into actionable field operations support through segmentation, targeting, call plan design, territory alignment, field reporting, launch readiness coordination, and field enablement processes.  This individual will act as a trusted advisor to Business Unit leadership, National Sales leadership, Medical field leadership, launch teams, and field management teams, helping ensure field resources are focused on the highest-value opportunities and supported with clear, actionable performance insights.  The Senior Manager will serve as a Subject Matter Expert (SME) for field force planning, field reporting, medical field operations support, and launch-related field readiness. The role will also support training and adoption of commercial operations tools, including Sales Compass and other field enablement platforms, and lead day-to-day engagement with external vendors supporting field operations deliverables.  With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company , and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country. Key Responsibilities: Field Operations, Strategy & Launch Readiness  Serve as a primary Field Operations partner across commercial field teams, medical field operations, and new launch initiatives.  Lead segmentation and targeting initiatives to align field activity with commercial priorities, medical field needs, launch strategy, and highest-value customer opportunities.  Develop, maintain, and optimize call plans and field execution guidance that support business objectives, brand strategy, and launch readiness.  Lead territory alignment analyses and provide recommendations to optimize coverage, workload balance, field execution, and launch deployment needs.  Partner with Business Unit, Sales, Medical field, and launch leadership to identify opportunities to improve field productivity, launch execution, and operational consistency.  Translate business needs and data-driven insights into clear, field-ready recommendations and execution plans.  Medical Field Operations Support  Partner with Medical field leadership to understand operational needs and translate them into clear processes, reports, field support materials, and leadership visibility.  Support medical field team planning processes, including operational coordination, reporting requirements, field structure support, and field readiness activities.  Ensure alignment between commercial operations, medical field operations, compliance, analytics, and technology partners on shared field support initiatives.  Help standardize and improve processes that support medical field execution, operational transparency, and cross-functional coordination.  Field Reporting & Dashboards  Own the design, development, and delivery of field performance reporting and dashboards for supported commercial, medical field, and launch priorities.  Analyze sales, field activity, targeting, execution, launch readiness, and medical field operations data to identify trends, risks, and opportunities.  Develop and maintain field dashboards using Power BI or similar business intelligence platforms.  Define and monitor key field effectiveness KPIs, including coverage, reach, frequency, call plan adherence, target engagement, launch execution metrics, and territory-level performance.  Provide actionable reporting insights to Business Unit leadership, National Sales leadership, Medical field leadership, launch teams, Regional Sales Directors, and field management.  Ensure reporting outputs are accurate, user-friendly, and aligned to business decision-making needs.  Field Enablement & Operations Tools  Serve as the SME for Sales Compass and other field operations / field enablement tools used by the field organization.  Develop and deliver training to improve field understanding and adoption of tools, reports, dashboards, launch execution processes, and field effectiveness workflows.  Partner with Sales, Medical field, and launch leadership to identify training needs and support consistent use of field enablement tools and operational processes.  Act as a resource for National Sales leadership, Regional Sales Directors, District Managers, field representatives, launch teams, and medical field teams on targeting, reporting, and field operations processes.  Support communications and change management related to reporting enhancements, targeting updates, call plan changes, launch readiness updates, medical field operations updates, and field operations tools.  Vendor Management & Cross-Functional Collaboration  Lead day-to-day engagement with external vendors supporting segmentation, targeting, call planning, territory alignment, field reporting, medical field operations, and launch readiness initiatives.  Translate business requirements into clear vendor deliverables and ensure outputs meet qu