Senior Manager, Engineering - Shop Tech

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.  Position Overview The Senior Manager, Engineering - Shop Technology for Shop facing technology is responsible for driving the technical vision for platforms that are leveraged by the shops for their operations. This role balances hands-on engineering tasks with leadership responsibilities, fostering innovation and collaboration to deliver high-quality applications. They serve their team with a people-first approach to coaching and mentoring, ensuring the team has the resources and training necessary to succeed. The Senior Engineering Manager is responsible for code, strategy, architecture and design reviews and translating data into reports for leadership. The role is responsible for building/coaching and growing an AI native Engineering team. The role is also responsible for working with various vendor platforms to integrate in accordance with architecture patterns. The role will oversee a complex ecosystem of SaaS solutions and lead a team focused on building robust integrations, APIs, observability and data pipelines that unify these disparate systems into a seamless experience for our shop crews and HQ functions to support the shop.  Job Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field with a strong emphasis on mobile technologies - or equivalent relevant experience, required 8+ years of experience working in the Engineering capacity 4+ years of experience managing a team of engineers Deep technical expertise in managing 3rd party SaaS ecosystems and integrating applications.  2+ experience working on AI based tools.  Key Responsibilities Strategic Technical Leadership and Innovation:  Define in collaboration with Delivery and Business, and execute the platform roadmap aligned with business goals  Lead the build/grow of the Engineering team in native AI first environment.  Drive adoption of emerging technologies and best practices  Lead solution design and code reviews to ensure high-quality, scalable solutions  Optimize development workflows and deployment processes  Translate technical achievements and data into insightful reports for leadership  Continuous improvement to automate processes and eliminate manual touches by business and Tech  Partner with vendors to influence their roadmaps, manage API versioning, and troubleshoot deep-seated technical conflicts. Lead the design and development of end to end  integration of Shop Tech systems.  Develop with Product team and communicate a 6–12 month tech roadmap that eliminates manual workarounds   Team Development and Operational Excellence:  Build and mentor a high-performing team of full-stack developers  Establish and monitor key performance indicators for the development team  Implement robust quality assurance processes for application testing  Ensure timely delivery of projects across Shop, marketing, Finance, and internal tools  Foster a culture of continuous learning and innovation within the team    Cross-functional collaboration and business impact:   Collaborate with product management and Shops Ops business teams to deliver exceptional user experiences  Ensure applications meet security standards and data protection requirements  Drive improvements in application performance, observability and user satisfaction metrics  Work closely with Shop operations and Product teams to understand pain points and provide technical solutions.  Skills Technical Leadership  Team Management  Project Management Oversight Quality Assurance  Mentorship  Teamwork Innovation   Location Requirement:  This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.   Physical Requirements Occasionally move or lift office items  Must be able to work in an office environment  Must be able to communicate in an effective manner to perform job duties Vision must be good or corrected in order to perform essential job duties Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties Ability to read and write in English in order to process paperwork and follow up on any actions necessary Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!