Senior Manager, Digital Product Management (Residential Connected Services)

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About this role We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems.  This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems.  This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences.  Key Responsibilities Define and execute the multi-year product strategy for the Residential Portal  Manage and mentor a team of Product Managers and/or Product Owners  Own roadmap prioritization and delivery execution  Drive adoption, engagement, and connected asset growth  Embed AI, data, and intelligent insights into the user experience  Identify opportunities for digital services and monetization  Product Strategy & Roadmap   Define a clear product vision aligned to connected home and IoT trends  Translate strategy into actionable roadmaps and measurable outcomes  Make principled prioritization decisions across technical and business trade-offs  Adoption & Engagement   Define and track KPIs tied to activation, engagement, retention, and feature usage  Drive onboarding and usage improvements across connected experiences  Use data and customer insights to continuously refine and optimize the platform  IoT & Technical Leadership   Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services  Ensure scalable, secure, and reliable architecture in partnership with engineering  Balance innovation with system stability and performance  AI & Data Enablement   Leverage device data to create actionable insights and predictive capabilities  Partner with data teams to deliver AI-driven features that improve user value  Ensure analytics and instrumentation are embedded into product design  Team Leadership   Provide day-to-day leadership and coaching to Product Managers and/or Product Owners  Establish clear accountability for roadmap execution and KPI delivery  Elevate prioritization, rigor and outcome focus within the team  Required Qualifications Bachelor’s degree  8 + years of product management experience in IoT, connected devices, and/or digital platforms  Preferred Qualifications Prior experience managing Product Managers or Product Owners  Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms  Experience driving adoption and engagement in digital or connected products  Experience embedding AI and data-driven intelligence into product strategy  Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)  Ability to operate effectively in complex, cross-functional environments  Additional information Must have unrestricted authorization to work in the USA. No visa sponsoring available. Pay Range The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to