Senior Manager, CX Controller & Commercial Operations

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. IFS Copperleaf 's software helps some of the world's largest firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to build more resilient and sustainable infrastructure.  The Senior Manager, CX Controller & Commercial Operations owns the financial and commercial integrity of the CX engagement portfolio, while running the broader operational rhythm for the Client Experience organization. This role goes deep into the numbers — SOWs, milestones, billing, revenue recognition, and project margins — and is the person in the room who can defend or challenge a project's financials line by line.  The Senior Manager partners closely with the SVP, Client Experience, CX Delivery leadership, and Finance/FP&A to ensure every engagement is commercially sound at signature and financially disciplined through delivery.  Key Responsibilities  Consulting Financial Controllership  Review Statements of Work (SOWs) prior to execution for commercial soundness — fee structure, milestone definitions, payment terms, T&M caps, change order provisions, and termination clauses  Own project-level financial governance across the CX Services portfolio: milestone billing schedules, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope  Partner with Finance/FP&A/Revenue Accounting on revenue recognition treatment for consulting engagements (percentage-of-completion vs. milestone-based), flagging judgment calls early  Conduct project-level P&L reviews — margin variance by engagement, utilization and realization rates, and root-cause analysis on underperforming projects  Maintain the monthly financial close process for Consulting Delivery, ensuring numbers are audit-ready and defensible  Commercial Contract & Deal Support  Act as the commercial reviewer for non-standard SOW terms, escalating material risk (uncapped exposure, ambiguous scope, unfavorable payment terms) before signature  Track change orders and scope amendments against original contract baselines  Provide commercial input into pricing and deal structuring for complex or at-risk engagements  Support pipeline-to-future-revenue forecasting, tracking, and management in close partnership with CX and Sales regional leadership  Revenue & Margin Governance  Own the CX contribution to GRR/NRR performance: renewal risk forecasting with a two-quarter outlook and red-account governance  Run relevant elements of the CX operating rhythm (monthly/quarterly business reviews) with a commercial and financial lens  Maintain CRM and Customer Success data integrity in partnership with Sales and RevOps  CX Commercial Operations (secondary remit)  Support AI tool rollout across delivery and Support functions where it drives measurable cost-to-serve reduction  Maintain health scoring and playbook adherence as leading indicators of renewal and expansion risk  Contribute to the QBR and escalation framework with a financial/commercial lens  Qualifications  8+ years in professional services finance, project controllership, or consulting operations, ideally within enterprise software or SaaS  Strong working knowledge of revenue recognition standards (ASC 606/IFRS 15) as applied to services engagements  Demonstrated ability to read and assess SOWs and commercial contract terms — this is a hands-on requirement, not a delegated one  Track record owning project-level P&L, milestone billing, and margin analysis at the engagement level  Comfortable defending numbers to Finance, FP&A, and SLT  Advanced proficiency with Excel (complex models, pivot tables, financial analysis), CRM systems, BI/analytics platforms, a