Senior Hardware Customer Quality Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.   It’s   a unique legacy of innovation   that’s   fueled by great technology—and amazing people.  At NVIDIA,   we’re   pioneering the future of technology and artificial intelligence with   cutting-edge   solutions that are shaping the world’s data-driven innovations.   We are   seeking   a   Hardware   Customer Quality Engineer   in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your   main role   will be   establishing   a   working level   relationship with your customers, collaborating with customers on problem   resolutions/complaints,   and you will be the voice of the customer to the internal teams.   What you will be doing:   Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly   Track Customer quality metrics with regular reporting to the customer and internal management   Coordinate and   participate   in Customer audits for NVIDIA HQ and contract manufacturers   In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers   Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed   Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative   actions   and recovery plans for complaints   Work cross functionally   among internal organizations , coordinating   activities to assess product risk,   drive problem solving   and   achieve   continuous   improvement ,   increas ing   customer satisfaction   What we need to see:   BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)   8+ years of experience in electronics customer quality role   Customer interface experience critical   Quickly   comprehend   technical details relevant to understanding customer complaints   Excellent   proficiency   with 8D problem solving tools/methods   Excellent written and oral communication skills   Interpersonal skills, with a logical approach to problem solving,   good time   management, and task prioritization skills   Dedicated and able to work with minimum supervision   Strong leadership skills with experience coordinating teams with multiple disciplines   Proficient   using   MS Office software tools, data analytical tools, and email communications   Ways to stand out from the crowd:   Background of semiconductor manufacturing processes such as Si   fab , Package   assembly   and Final test   Background with SMT and PCBA manufacturing practices and controls   Knowledge of electronics reliability standards at the   component , board, or system level   Knowledge of server system hardware and software design, development, architecture, or testing   Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues   With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of   the   technology   world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If   you're   creative and autonomous, with a genuine passion for technology, we want to hear from you.   Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5. You will also be eligible for equity and benefits . Applications for this job will be accepted at least until May 19, 2026. This posting is for an existing vacancy.  NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.