Senior Field Service Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. 2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years. Position Summary The Senior Field Service Engineer (FSE) is a recognized technical authority and Subject Matter Expert (SME) in calibration, metrology, equipment qualification, preventive maintenance, troubleshooting, and repair of laboratory instrumentation, particularly with controlled environments and critical process equipment. This position serves as a senior-level technical resource responsible for developing, maintaining, and improving technical standards, calibration methodologies, qualification protocols, and Standard Operating Procedures (SOPs) that support regulatory compliance and operational excellence. The Senior FSE provides mentoring, and training to field service personnel while serving as the primary escalation point for complex technical issues. The role requires extensive expertise in metrological traceability, measurement uncertainty and regulatory compliance, ensuring equipment accuracy, reliability, and compliance across pharmaceutical, biotechnology, healthcare, medical device, manufacturing, and laboratory environments. This role will eventually hold the professional credential on which the business's certification registration depends. The business will operate initially under CETA registration, and the role is accountable for building the operating record, testing hours and customer endorsements required to obtain NEBB Cleanroom Performance Testing firm certification, and for holding the NEBB certification personally on the firm's behalf.  As such, the successful candidate will hold, or actively pursue, professional certifications from CETA in addition to recognized organizations such as ANSI, ASQ (Certified Calibration Technician), NSF/ANSI 49, or equivalent industry-recognized programs.  Education and Experience Bachelor’s degree in Chemistry, Analytical Chemistry, Electronic Engineering, Metrology, Physics, Life Sciences, or a related technical discipline; or an equivalent combination of education, training, and relevant professional experience. Minimum of 7-10 years of progressive experience in calibration, metrology, equipment maintenance, qualification, validation, laboratory instrumentation, or technical service environments. Prior experience as a Field Service Engineer, Senior Technician, Metrology Specialist, or equivalent technical position preferred. Technical Expertise Recognized Subject Matter Expert (SME) in calibration, preventive maintenance, troubleshooting, qualification, validation support, and repair of laboratory and critical process equipment, particularly with controlled environments. Extensive experience servicing and calibrating equipment including, but not limited to: Thermometers and temperature measurement devices Temperature mapping systems Pipettes Balances and scales Ovens and furnaces Incubators Refrigerators and freezers Environmental chambers Autoclaves and sterilizers Pressure and vacuum systems Flow measurement devices Fume hoods and laboratory hoods Biosafety cabinets HEPA filtration systems Environmental monitoring equipment Gas Chromatography (GC) systems High-Performance Liquid Chromatography (HPLC) systems Ultra-Performance Liquid Chromatography (UPLC) systems Additional laboratory instrumentation and analytical systems Quality and Regulatory Knowledge Expert knowledge of ISO/IEC 17025 requirements, including: Metrological traceability Measurement uncertainty analysis Decision rules Calibration interval optimization Accreditation compliance Traceability to NIST and other National Metrology Institutes (NMIs) Knowledge of: ISO 14644 Parts 1, 2 and 3 NSF/ANSI 49 Good Documentation Practices (GDP) Equipment qualification and validation requirements Experience supporting Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) activities. Professional Skills Strong technical writing skills with demonstrated experience authoring: Calibration procedures Qualification protocols Validation documentation Technical reports Standard Operating Procedures (SOPs) Work instructions Customer compliance reports Excellent analytical, troubleshooting, and root-cause investigation skills. Effective communicator capable of interacting with customers, regulators, auditors, management, and technical teams. Demonstrated ability to manage mult