Senior Engineering Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL - Senior Engineering Operations Manager (M2) Transform at JLL as a Senior Engineering Operations Manager on a prominent Fortune 500 technology client account! You will lead the hard services delivery at our clients global corporate headquarters. Location: San Jose, CA 95134 Work Schedule: Onsite, M-F ~8:00 AM - 5:00 PM + on call expectation for emergencies Travel Requirements: splitting time between other buildings within a large corporate campus Reports to: Regional Facilities Manager - West Region Estimated base salary range: $175,000 - $200,500 + annual salary bonus What this job involves: The Senior Operations Manager – Engineering Operations is responsible for leading the Engineering Operations program across the clients HQ, including maintenance and repair operations, asset reliability, workforce performance, operational risk, financial management, and technical service delivery. This role provides senior leadership across a large, complex campus environment and works closely with client stakeholders, JLL teams, engineering personnel, vendors, and service partners to ensure reliable facility performance, high-quality maintenance services, protection of critical environments, and strong client satisfaction. What your day-to-day will look like: Provide strategic leadership for Engineering Operations, maintenance, reliability, compliance, and continuous improvement across the clients HQ. Partner with the Chief Engineer and Engineering leadership to prioritize maintenance, repairs, infrastructure needs, staffing, safety, and operational requirements. Oversee preventive, predictive, corrective, and reactive maintenance programs to improve equipment reliability, extend asset life, and minimize downtime. Apply reliability and asset-management practices including RCM, root-cause analysis, asset criticality, lifecycle planning, and repair-versus-replace recommendations. Provide oversight of major building systems including HVAC, electrical, plumbing, fire/life safety, BAS/BMS, generators, emergency power, controls, and related infrastructure. Ensure work affecting critical laboratories, IDF/telecommunications spaces, and other technology-sensitive environments is appropriately planned, risk-assessed, and coordinated to protect business continuity. Oversee planned shutdowns, critical maintenance activities, operational risk assessments, and restoration activities. Provide governance of the Engineering CMMS/work-order program, including PM completion, corrective maintenance, backlog, SLA performance, documentation, and data integrity. Utilize Corrigo, operational dashboards, KPIs, and performance data to identify trends, recurring issues, resource needs, and improvement opportunities. Lead, coach, and develop Engineering staff while establishing clear expectations for performance, accountability, safety, customer service, and professional development. Ensure appropriate staffing, scheduling, technical coverage, and resource allocation across SJC facilities. Manage and monitor Engineering OPEX, including maintenance expenses, service contracts, vendors, overtime, purchase orders, accruals, forecasts, and financial variances. Provide Engineering and IFM support for client-managed capital projects, including asset information, technical input, operational-impact assessments, shutdown planning, commissioning, turnover, and integration into ongoing operations. Manage performance of third-party contractors, technical vendors, and specialty service providers against established KPIs, SLAs, safety requirements, and service expectations. Serve as a senior Engineering Operations point of contact for client SJC stakeholders and communicate facility conditions, risks, performance, priorities, and recommended actions. Ensure compliance with applicable local, state, and federal requirements, as well as client and JLL policies, JCAP, HSSE, safety requirements, and standard operating practices. Serve as a senior escalation point for significant facility incidents, infrastructure failures, and business-impacting events; coordinate response, recovery, communication, root-cause review, and corrective actions, during business and after hours Identify and implement opportunities to improve Engineering performance through technology, analytics, automation, predictive maintenance, AI-enabled tools, and continuous-improvement practices. Perform additional duties as required in support of client SJC Campus Engineering Operations. Serves as the primary liaison between Global and AMER engineering teams for site-level engineering initiatives, coordinating data collection and implementations while providing technical expertise to achieve JLL and Client objectives. Manages union employees and serves as the primary liaison with local union stakeholders for labor relations, staffing coordination, and collective bargaining agreement administration. Required qualifications: Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience 10+ years of progressive experience in facilities engineering, building maintenance, facilities operations, or related technical operations Strong background in commercial building maintenance and Engineering Operations 5+ years of people-leadership experience managing multidisciplinary Engine