Senior Director, Visa Developer Platform (VDP) Client & Developer Experience

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-28-2026 Job Description Visa is seeking a Senior Director, Visa Developer Platform (VDP) Client & Developer Experience to lead the strategy, roadmap, and execution of Visa's digital client and developer experiences. This leader will own the end-to-end experience across the Visa Developer Platform, including developer onboarding, client administration, implementation journeys, self-service capabilities, documentation, developer tooling, AI-assisted workflows, and platform user experience. The role is responsible for transforming VDP into the industry's leading developer and client platform, enabling clients to discover, onboard, test, configure, launch, and manage Visa capabilities through a modern, intuitive, and AI-native experience. This leader will partner closely with Product, Technology, Design, Client Services, Strategy, and Commercialization teams to accelerate client time-to-value, improve Developer NPS, reduce onboarding friction, and drive adoption of Visa's expanding portfolio of APIs and services. The position requires a strong combination of product strategy, UX leadership, platform thinking, and developer ecosystem expertise. Key Responsibilities: VDP Experience Strategy Define and execute the multi-year vision for Visa Developer Platform user experiences. Establish a unified client and developer experience strategy spanning onboarding, configuration, implementation, testing, monitoring, and support. Drive front-end convergence across Visa client-facing digital experiences to create a consistent and scalable platform experience. Develop client and developer personas and ensure all roadmap decisions are grounded in measurable customer outcomes. Client Onboarding & Administration Own the client onboarding journey, including registration, product enrollment, project setup, credential access, and implementation readiness. Simplify onboarding workflows and eliminate friction across onboarding approvals, client set-up, and implementation processes. Expand self-service capabilities for onboarding, configuration, account management, billing support, and operational administration. Partner with Client Services and Operations teams to reduce dependency on manual support processes. UX & Design Leadership Lead user research, journey mapping, experience measurement, and design strategy. Drive modernization of VDP information architecture, navigation, workflows, and UI patterns. Ensure experiences are accessible, scalable, and globally consistent. Establish design standards and governance across client-facing experiences. AI-Powered Experiences Define how AI, agents, and developer copilots will transform Visa's client and developer journeys. Drive integration of AI-native experiences across onboarding, implementation, troubleshooting, documentation discovery, and support. Partner with engineering teams on the future vision for agent-driven API development and implementation workflows. Product Execution & Delivery Own roadmap prioritization, investment planning, KPIs, and business outcomes. Manage a portfolio of initiatives across: VDP redesign Developer documentation modernization Self-service tooling AI-powered support Developer onboarding Client administration Digital implementation experiences Lead cross-functional delivery across Product, Technology, Design, Client Services, and Regional Partners. Success Metrics This leader will be accountable for measurable improvements in: Developer NPS Client satisfaction Time-to-first API call Time-to-production Client onboarding cycle time Self-service adoption Developer portal engagement API product adoption Client implementation success rates Support ticket reduction Client retention and platform utilization Visa   requires   at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.   Qualifications Basic Qualifications: 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD Preferred Qualifications: 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience   12+ years of product management, platform, or digital experience leadership. 5+ years leading global product teams. Experience managing client-facing or developer-facing digital platforms. Track record delivering large-scale platform transformations. Strong understanding of API ecosystems and developer platforms. Experience with developer portals, API products, onboarding platforms, or SaaS ecosystems. Deep expertise in user experience, customer journey design, and digital product management. Experience operating in highly regulated or enterprise environments. Knowledge of AI-assisted development environments, agentic workflows, and modern developer tooling. Strong executive communication and stakeholder management experience. Leadership Characteristics: Thinks like a platform owner rather than a feature manager. Obsesses over customer outcomes and user experience. Uses data and user insights to drive prioritization. Balances vision with execution. Simplifies complex processes. Inf