Senior Director, Training & Learning Operations

Job Description Who We Are   Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global   expertise   in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce   identifies , innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship   opportunities. Founded   in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.   The Role   The Senior Director, Training & Learning Operations will serve as a key leader within CAA’s   Inclusion, Engagement, and Learning and Development   organization   within Human Resources , responsible for the design, development, and global execution of a comprehensive training strategy that supports CAA’s talent, business goals, and culture. This individual will bring deep   expertise   in   training and   learning operations, instructional design, and organizational effectiveness to build scalable, high-impact training programs that serve a diverse, global workforce.   This role works in close partnership with the Senior Director, Learning & Development ,   Global Head of Inclusion, Engagement & Learning & Development   and across a global Human Resources function ,   to ensure an integrated and unified approach to global learning and training — one that is grounded in measurable outcomes and a shared commitment to building a global culture of continuous learning.   Responsibilitie s   Global Training   Delivery   Strategy   Design, develop, and execute a forward-looking global training   delivery   strategy aligned with CAA’s organizational priorities and values   Partner with senior business leaders and key stakeholders to plan, implement, and oversee change management aspects of global training initiatives, including compliance, AI literacy, and skills-based development programs   Collaborate closely with the Senior Director, Learning & Development to ensure a fully integrated global training and learning strategy that drives consistent, high-quality experiences across all regions   Establish scalable global training best practices and standard operating procedures that enable consistency and efficiency across markets   Learning Management System (LMS) & Technology   Provide strategic and operational oversight of CAA’s Workday Learning Management System (LMS), including content management, system administration, user experience, and reporting   Lead compliance training efforts in close partnership with stakeholders across CAA: lead team to review content, ensure smooth and   timely   rollouts, manage escalation processes, and regularly report on results.    Maintain current knowledge of AI-based learning tools, systems, and best practices;   identify   and implement innovative solutions that enhance the learner experience and operational efficiency   Lead the selection and ongoing relationship management of external learning partners and vendors, ensuring quality, value, and alignment with CAA’s training objectives   Los Angeles Learning Facility   Oversee CAA’s Los Angeles   training   facility, including strategic programming, scheduling, and operational management   Ensure the facility serves as a best-in-class environment for   innovative and engaging   in-person learning experiences, executive programming, and facilitation   Tools,   Measurement & Analytics   Develop /   identify   global and locally customizable templates, tools, and resources to drive consistency and cohesion in learning practices and processes      Define and track key metrics and analytics to assess learner participation, program effectiveness, and overall training impact across the organization   Translate data insights into actionable recommendations that continuously improve training quality and business outcomes   Develop and present regular reporting and dashboards for senior leadership   Train-the-Trainer & Capability Building   Build and develop a robust train-the-trainer program that enables global consistency in training practices, facilitation standards, and program execution   Identify , certify, and coach internal facilitators and training champions across global offices   Team Leadership   Lead, develop, and inspire a team of 2, including a Learning Solutions Manager and an LMS Administrator   Foster a team culture rooted in trust, inclusion, high performance, and continuous growth   Model inclusive leadership practices and create an environment where every team member can thrive and deliver their best work   Qualifications   12 + years of progressive experience in training, learning & development, or organizational effectiveness, with at least 3–5 years in a senior leadership role   Bachelor’s degree   required ;   Master’s degree in Organizational Development , Education, Human Resources, or a related field preferred   Relevant certifications in fa