Senior Director of Managed Services, Network and Security

Location: Remote (U.S.)   Who You Are   You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.   Must be based in the United States. Travel up to 30% may be required.   About The Role   We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments. This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments. The ideal candidate is a transformational leader with a proven history of: Building and scaling high-performance teams Leading MSSP growth and maturity Delivering results in complex, global enterprise environments Driving operational excellence and continuous improvement This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models.  Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives.  Excellent customer service skills are a must.  The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.   Key Responsibilities People Leadership & Team Development (Primary Focus) Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders Develop structured training, certification, and career progression programs Lead global hiring, onboarding, and workforce planning strategies Drive organizational transformation and turnarounds for underperforming teams Establish strong coaching, mentorship, and leadership development frameworks Global Delivery & MSSP Operations Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment) Scale delivery across multi-client, multi-region environments Own SLAs, KPIs, and customer satisfaction metrics Drive automation, standardization, and service delivery maturity Networking & Security Domain Leadership Networking Foundations (Core Infrastructure Ownership) Oversee enterprise network infrastructure including: Physical components (routers, switches, cabling) Virtual networking layers across data center and cloud environments Ensure deep expertise across network protocols, including: TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP Govern architecture and standards for: IP addressing (IPv4/IPv6) and subnetting strategies MAC addressing and Layer 2/Layer 3 segmentation Ports and service communication models Define and standardize network topologies, including: Star, mesh, hybrid, and distributed architectures Drive performance across: Network availability, throughput, latency, and fault tolerance High availability (HA) and redundancy architectures Lead modernization of cloud networking, including: Virtual networks, VPCs, hybrid connectivity, and secure segmentation Security Capability Pillars Secure Access & Edge Lead SASE / SSE / ZTNA strategy and service delivery Enable secure, identity-driven access across distributed environments Identity-First Security Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM) Implement Zero Trust identity models and governance Security Operations & Threat Detection Lead XDR / MDR capabilities and service delivery Drive SIEM / SOAR integration, threat detection, and response maturity Cloud Security Own security capabilities across: CNAPP, CSPM, CWPP Secure hybrid and multi-cloud environments Compliance & Risk Management Align services to: NIST, SOC 2, HIPAA frameworks Embed compliance into managed service delivery models OT / Edge / IoT Security Secure operational technology, IoT, and edge environments Drive segmentation, monitoring, and risk reduction strategies Perimeter & Network Protection Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation Ensure proactive defense and threat containment across network layers Service Delivery & Operational Excellence Own end-to-end delivery performance across networking and security services Drive maturity in: Incident, problem, and change management Monitoring and observability Lead LEAN-driven continuous improvement, including: Process optimization and waste reduction Standard work and performance metrics Operational transformation across global teams Client Engagement & Executive Leadership Serve as an executive leader in client engagements and escalations Lead strategic reviews, service improvement initiatives, and roadmap discussions Partner with sales and solutions teams to expand MSSP and networking offerings Required Qualifications Proven experience as a senior people leader managing large networking and security teams Demonstrated success building, scaling, and transforming high-performance teams Experience leading global delivery operations within MSP/MSSP