Senior Director, Fulfillment Operations

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn,  ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary  estimates  may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Location: Litchfield Park, AZ Position Description   This role will provide fulfillment operations, client service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment.  This position will oversee day-to-day operations with full accountability for service and financial performance results.  This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with clients to meet their fulfillment business needs.  Maintaining superior associate morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.      Responsibilities   Provides leadership and direction for fulfillment operations  Develop and manages through a budget process  Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency  Improve client satisfaction through solid relationships, service levels, and quality  Incorporate LEAN practices and methodologies within the facility  Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns   Provide strategic leadership and guidance to develop, coach, and mentor support staff  Provides timely and accurate monthly reporting, ensures proper billing  Work closely with sales in support of new client solutions, pricing, facility tours, and client presentations  Identify new business opportunities and implement new solutions within the existing customer base  Manage value-added services Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy  Ensure company procedure, policies, and culture are executed and practiced effectively  Ensures company compliance with all relevant regulatory requirements  Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements  Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing  Lead and support the implementation of new and upgraded systems, as required     Qualifications   Education/Experience   Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field  Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment  Prior experience working in an automated facility with solutions such as Goods to Person (G2P) technology, production automation, sortation conveyance Minimum of 10 years of overall experience in the distribution/logistics industry  Must possess at least five years of management experience  Prior 3PL or retail distribution is preferred   Knowledge, Skills, and Abilities   Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.  Ability to be comfortable with strategy and forecast with senior-level executives at client companies  Ability to think critically and creatively to meet and exceed client demands   Displays excellent team leadership  Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)  Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint  Strong analytical skills  Ability to write reports, business correspondence, and procedure manuals  Ability to perform complex business analysis and decision-making.  Ability to think critically about existing processes and technology solutions  Ability to effectively present information and respond to questions from groups of managers, clients, and the public  Ability to read, analyze and interpret policies and contracts    Success Attributes   Build and lead teams to measure and manage metrics to achieve operating targets  Problem-solving, process improvement, analyzing information, and quick decision making  Build and develop strong business relationships with the team, customers, and vendors  Effectively influence and drive consensus stakeholders  Adaptive leadership style that promotes collaboration, teamwork, and innovation  Ability to act and react swiftly to continuous change  #LI-LB1 . Benefits: Benefits package including medical, dental, vision, HSA, and medical reimbursement Annual bonus eligibility 401(k) match Vacation and holiday pay Employee assistance and identity theft protection Career development and opportunity for internal promotions Tuition reimbursement for further education Company paid life insurance and short term disability Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual o