Senior Data Center Technician (On-site)

Who is Trace3 ? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.   Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart   -  Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice -  The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork -  Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: Under the general direction of the Lead, Data Center Operations, the Senior Data Center Technician will provide hands-on support and remote hand services for customers, train and mentor lower-level resources, complete standard reports, and support cross-functional teams in fulfilling service requests.  *** This is a position with a 100% Onsite requirement and will require some travel*** What You’ll Do: Data Center Infrastructure & Cabling: 20% Perform analysis and consulting of customers' IT infrastructure hardware in production; perform walkthroughs with the customer to determine the ability to deliver the project. Perform structured cabling assessments and provide recommendations. Install and manage structured cabling infrastructure projects. Elicit Data Center infrastructure requirements from clients. Install, terminate, test, and label all cross-connects (copper and fiber) in the data center according to Company best practices. Support day-to-day operations of the data center and execute medium to large projects. Troubleshoot physical problems and address issues. Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment as required. Compute/Network/Storage support: 45% Download and transfer disk images or configuration files. Assist in the configuration of OS (Linux, IOS, WIN, etc.) Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking). Test and validate remote accessibility to the customer computer, server, and/or network system. Assist in the configuration and deployment of minor releases and updates. Assist with installing and configuring network and storage devices. Keep up-to-date documentation of OS configuration. Visually inspect equipment for errors or unusual noises, as trained and directed. Assist with performing infrastructure readiness tests. Identify and report problem devices; replace defective parts, as directed. Create and maintain service desk documentation. Complete monthly standard reports. Support cross-functional teams to fulfill service requests. Asset Management: 15% Provide a plan, unpack received items while identifying parts, and dispose of all non-essential items. Deliver report results and give recommendations. Ensure power tests and reports on all incoming products are completed before moving them to the data center floor, per practices. Input all device locations and cable connections into a customer-defined database. Record all received products into a customer-defined database (including asset tag information, product manufacturer, model, and serial number). Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies. Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommends changes. Other: 20% Train and mentor other Data Center Technician(s). Maintain a high level of customer satisfaction. Review work orders proactively and as post-work quality assurance to ensure requests are handled accordingly to requests. Actively participate during the service transition phase to perform knowledge transfer and documentation. Develop documentation to maintain accurate records of customer computer, server, and network systems. Accept, fulfill, and report status through the ticketing system, time reports, and email. Escort vendors and repair technicians as requested by the customer. Perform crisis management during critical situations or major service outages. Communicate to stakeholders according to SLAs. Perform Root Cause Analysis. Follow Company best practices and Standard Operating Procedures. Participate in on-call rotation. May perform other duties as assigned by supervisor. Qualifications and Interests At least six years’ experience in a technical or