Senior Customer Experience & AI Transformation Consultant

ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 30  years, ASI has transformed the way government does business, impacting over  70  government agencies across the civilian, defense, and intelligence communities. Do you thrive on creating unique and impactful value for Federal clients? Are you passionate about partnering with clients and collaborating to create solutions? Do you enjoy the opportunity to drive change that impacts our nation?  We are looking for smart, curious, driven individuals to join us in partnering with our client to help them solve some of the nation’s most challenging problems. ASI Government serves as a trusted adviser to government leaders seeking improved performance, enhanced organization effectiveness, and strategic change. ASI Government is seeking a  Senior Consultant to serve as a dedicated execution lead for strategic planning and AI-enabled organizational transformation work supporting Navy priorities. This role connects customer experience (CX) and human-centered design (HCD) with practical AI adoption, operating model design, and organizational change — working closely with Navy leaders, ASI senior leaders, and an integrated consulting team to turn emerging priorities into well-defined workstreams, facilitated decisions, pilots, and executive-ready products. The strongest candidate brings credible private-sector transformation experience and understands how organizations redesign work, governance, and user experiences around AI. Prior Navy or DoD experience is strongly preferred but not required for a candidate with the right CX, HCD, AI transformation, and consulting background. Key Responsibilities Client Engagement & Workstream Leadership Serve as day-to-day execution lead for an assigned Navy workstream, driving momentum across meetings, decisions, dependencies, and deliverables. Build trusted relationships with Navy leaders and staff while collaborating with prime contractors and teammates; maintain a consistent in-person presence in Arlington/DC. Bring structure to ambiguous problems and move work from concept through decision, pilot, and implementation planning. Customer Experience & Human-Centered Design Plan and conduct interviews, workflow observations, journey mapping, focus groups, and surveys to understand how Sailors, staff, and leaders experience current systems and processes. Design and facilitate HCD workshops that surface friction points and produce prioritized, practical solution concepts. Synthesize qualitative and quantitative evidence into clear findings, recommendations, and measures of experience improvement. AI Strategy & Transformation Help leaders develop a business-led AI strategy and use-case portfolio tied to mission priorities, user needs, and measurable value. Identify and assess high-value capabilities such as journey analytics, AI-supported feedback analysis, and workflow augmentation. Translate private-sector AI transformation practices into recommendations that account for Navy operating realities, data constraints, cybersecurity, and acquisition requirements. Support business cases, responsible AI controls, human-in-the-loop practices, pilots, and plans for adoption and enterprise scale. Operating Model & Organizational Change Assess roles, decision rights, governance forums, and performance routines across a complex, federated organization. Support future-state operating model and process design, including accountability, escalation paths, and implementation roadmaps. Apply business process reengineering, Lean, and HCD methods to simplify workflows and design measurable, AI-enabled future-state processes. Develop stakeholder, communication, training, and AI literacy approaches that help teams adopt new ways of working. Executive Communication & Facilitation Create concise, visually clear executive briefings, decision papers, roadmaps, and progress updates. Facilitate working sessions and leadership discussions; document decisions, open questions, and next actions. Present complex CX, organizational, data, and AI topics in plain language for senior and mixed technical/nontechnical audiences. Required Bachelor's degree in business, organizational development, psychology, design, public policy, technology, data, or a related field. At least 8 years of relevant experience in management consulting, strategy, organizational or digital transformation, customer experience, or a related field. Demonstrated experience applying CX or human-centered design methods to complex services, processes, products, or organizations. Applied experience supporting AI adoption or AI-enabled transformation (use-case identification, workflow redesign, governance, change, or implementation); machine-learning engineering experience is not required. Meaningful private-sector experience with enterprise transformation, digital products, or adoption of emerging technology. Experience independently leading a workstream and producing strong deliverables in an ambiguous, fast-moving environment. Strong executive facilitation, client relationship, analytical, writing, and presentation skills. Advanced proficiency with Microsoft PowerPoint, Word, and Excel, and sound judgment using AI-enabled productivity tools. Ability to work regularly in person in Arlington/DC and travel locally as client needs require. Ability to meet applicable DoD access and suitability requirements. Preferred Prior Navy experience, especially within headquarters, manpower and personnel, HR, business systems, or digital modernization functions. Experience supporting DoD or another large, mission-oriented, federated organization. Experience combining qualitative research with surveys, digital analytics, or text analytics.