Senior Business Systems Specialist

Who We Are The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs What We Stand For and Where You’ll Come In The Senior Business Systems Specialist is responsible for the technical implementation, configuration, and integration of our core business systems including NetSuite, Coupa, and various retail partners across the organization. You will build and maintain integrations between NetSuite and marketplace/vendor platforms with Retail partners and procurement systems (Coupa), configure workflows to meet business requirements, troubleshoot data and integration issues, and ensure data integrity across connected systems. You'll partner with engineering, accounting and operations to manage technical project timelines, document system architecture, and drive adoption through hands-on technical enablement, delivering projects on time, within scope, and aligned to stakeholder requirements. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing:   Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions:   We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption : We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time. How You'll Make An Impact Serve as the NetSuite functional and technical SME, providing guidance on system architecture, data integrity, and best practices for financial systems. Architect and maintain advanced dashboards, saved searches, and custom reports in NetSuite and dedicated BI tooling (Looker, Sigma, etc) to support real-time financial and inventory visibility across the organization. Gather requirements and lead a group of cross-functional stakeholders to architect, implement and support scalable technical solutions, including full system implementations.  Collaborate with TFD’s engineering function on custom solutions inside and adjacent to our financial systems.  Own the order-to-cash systems architecture for retail and marketplace channels Analyze existing financial and operational systems to identify inefficiencies and drive the implementation of automated, scalable solutions, and champion Implement automation and workflow optimizations using SuiteFlow, SuiteScript, and custom integrations. Contribute to  the roadmap of financial tooling across TFD with respect to system stability, scalability, and anticipating the needs of the future.  Manage financial system configurations, role permissions, and upgrade cycles; coordinate testing, deployment, and post-go-live support with cross-functional stakeholders. Develop and maintain SOPs, process documentation, and training materials to ensure scalable adoption of integrated financial tools. Lead enablement sessions and provide hands-on training to finance, operations, and business users on new features, customizations, and process enhancements. We're Excited About You Because You have 7+ years experience operating in and maintaining financial tools and deep experience integrating NetSuite with third-party tool