Senior Account Manager, WA

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn. We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts. Position Summary:   The  Senior Account Manager  leads strategic account relationships within a designated territory, serving as the primary point of contact between EverDriven and its clients. This role is responsible for building and maintaining high-level relationships with school districts, overseeing service delivery quality, and identifying opportunities for account growth. The Senior Account Manager partners cross-functionally to develop and implement scalable transportation solutions that improve client satisfaction, operational efficiency, and safety outcomes. This individual brings deep account management experience and a proactive, consultative approach to driving long-term client success.   Salary Range:   $80K - $95Kyr based on experience plus bonus potential Location:   This is a remote role; however, the Senior Account Manager will manage key accounts in the Seattle, WA region, with occasional travel to Portland, Northern California, and Alaska, and must reside within the Seattle, WA area. This role requires  regular, pre-planned travel  to support customers, Service Providers, and operational initiatives across assigned accounts and markets. Sr. Account Managers are expected to maintain a high level of responsiveness during standard business hours to proactively address customer needs, manage escalated issues, and support timely operational resolution, up to five days per week.   Responsibilities:   Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point   Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission   Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery   Drive client retention and expansion by identifying upselling and cross-selling opportunities   Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition   Partner with Field Operations to ensure quality standards are met and exceeded   Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions   Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary   Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability   Manage and contribute to continuous improvement initiatives across accounts and operational workflows   Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning   Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements     Requirements:   Bachelor's degree or equivalent professional experience   5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries   Proven ability to manage multiple high-value clients and projects simultaneously   Excellent communication, negotiation, and relationship-building skills   Strategic thinker with the ability to analyze complex data and present actionable insights   Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools   Valid Driver’s License with a clean driving record   Must pass a background check and drug screening as a condition of employment   Occasional travel required   Benefits Medical, Dental, Vision insurance Virtual Doctor Visits with $0 Co-Pay Life Insurance (company paid) Short Term Disability Insurance (company paid) Long-Term Disability Insurance (company paid) Flexible Time Off (FTO) Paid Holidays Paid Time to Volunteer Flex Spending Account (FSA) 401K Plan (with an awesome employer match!) Employee Assistance Program Employee Discounts Program #LI-Remote Equal Opportunity Employer   EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.   Visit our website and learn more about us at  www.EverDriven.com