Senior Account Manager, Med Affairs

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Senior Account Manager join our growing Medical Affairs team!    The Senior Account Manager for the Scientific and Medical Affairs team is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today’s work.    This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. What you’ll do:    Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans   Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)   Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes   Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed   Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity   Keep abreast of trends and developments in the medical communications and pharma industries   Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client   Keep abreast of market changes   Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations   Maintains general understanding of account finances; supports account lead with financial management   Support new business research and ideation, participate in pitch presentations as required  Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need   This position is a perfect fit for you if:    ​Our Company values –  Best Together, Impact-Obsessed, Excellence Expected, Evolve Always  and  Accountability with an “I”  – really speak to you.   You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.   You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.   You are a highly organized self-starter, able to work independently and under tight deadlines.   What you should have:     A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required  Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail   Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration   Professional presence, performs with a sense of urgency and with a client service orientation   Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable   High energy, able to effectively operate in fast-paced, growing and evolving environment   Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget   Able to work independently and as part of a team  Competent in using Microsoft Word, PowerPoint, Excel, and Outlook  Experienced in developing client relationships and networking  Strong financial acumen  Comprehension of project and account objectives, contributing to strategic planning  Able to devise and articulate solutions to problems on an ongoing basis   Able to clearly communicate project updates, scopes and recommendations to clients   Veeva management and/or iEnvision experience recommended but not required   BA or equivalent work experience required   Pay Range: $90,000-$105,000 This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory facto