Senior Account Manager, Commercial Lines

** This is a hybrid role, requiring three days per week in the office. ** About HUB International HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Why Choose HUB?  Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: •    are seeking a progressive work environment at a rapidly growing organization •    have a desire to help others protect their future •    have an entrepreneurial spirit and are challenged by the opportunity to grow the business  •    are focused on learning and development to enhance your industry knowledge and expertise •    are a self-starter willing to invest time and energy to learn the technical aspects of our business •    believe in integrity and building success by developing relationships with others Primary Role:   The  Commercial Lines Senior Account Manager works collaboratively with the Producer and Account Executive managing a book of business. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues.   Duties and Responsibilities:   Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making   Serves as primary point of contact for large or complex clients; often leads client discussions and presentations    Senior Account Managers possess deep technical product knowledge including lines and coverages. Senior Account Managers may help develop client strategy with Account Executives and Producers or independently    Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations   Provides a high level of support to Producers in obtaining, maintaining, and expanding business . The Senior Account Manager should own and grow relationships with key clients    May also be responsible for account rounding and in accordance with standard practices, policies, and procedures   Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards   Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts   Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.  Stays abreast of changes in the insurance industry and other external conditions that may impact their clients   Makes appropriate recommendations to clients in response to those changes . Anticipates issues and proactively resolves complex problems, often without direct supervision    Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers   Troubleshoots billing issues   Responsible for overall retention of accounts in assigned book of business   Organizes and leads client meetings when necessary   Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.  Ensures the accuracy of data in those systems   Prepares reports for management as required   Oversees functions performed by Account Administrators and Account Managers as required.   Supports, mentors, and trains Account Administrators and Account Managers , as necessary.   Attends industry related continuing education training and courses.   Performs other duties and projects as assigned.   Key Competencies:   To perform the job successfully, an individual should demonstrate the following competencies:   Teamwork – Supports everyone's efforts to succeed.    Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.    Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.    Quality Management – Demonstrates attention to detail.    Project Mana