Security Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ®  has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ®  to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ®  loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit  www.choicehotels.com .  The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of Security Superivsor is to aid the Director of Security and Security Manager with the day-to-day operation and long-term outlook of the safety and security department. .     Unique.  Stylish.  Entirely Radisson Blu.   Upper Upscale by industry definition.  First class in any other language.  High on design and style, all wrapped up in a Yes I Can! Attitude.  The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. As a Security Supervisor for the Radisson Blu Mall of America , no two days will be the same. You, along with the Security team, will be responsible for keeping the guests and employees of the hotel safe on a daily basis. Hourly Wage: $24.00 Benefits When You Make It Your Choice: Employee discounts on thousands of hotels Enjoy a complimentary meal in the associate cafeteria during your shift Free Parking 1st of the month following 30 days of service : 401(k) Retirement Plan Employee Assistance Program 90 Days: Paid Vacation and Sick Time 8 Paid Holidays Paid Bereavement 1 Year: Paid Floating Holidays Key Responsibilities Perform assigned lead/supervisory function to insure delivery of quality service, maintain employee morale. Prepare for and conduct pass down. Respond to emergency situations. Investigate and document all occurrences in incident reports. Provide leadership to ensure the efficiency of the departments operations. Support the needs of management and subordinates. Be first contact for emergency agencies such as, but not limited to, police department or fire department. Notify management to all major incidents occurring during the watch. Complete daily paperwork. Perform miscellaneous job-related duties as assigned Due to the cyclical nature of the hospitality industry, the lead security officer may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by the from time to time, is essential to the successful performance of this position. This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the lead security officer based upon the particular requirements of the company. Comply with work rules and standards per the associate handbook and as directed by management. The ability to follow payroll and key sign out procedures The ability to respond properly to any hotel emergency or safety situation The ability to perform other tasks or projects as assigned by hotel management and staff Work harmoniously and professionally with co-workers and management The ability to offer any assistance possible to guests Maintain work area in a neat and orderly fashion Assist and provide leadership during all investigations performed on shift. Provide accurate information to in inquirers for directions and hours of operations. Escort guests and team members as required to parking lots. Other duties as assigned by Director of Security or Security Manager. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read, listen, and communicate effectively in English in writing, using correct grammar, spelling and sentence structure Prepare official correspondence on behalf of management for both external and internal communications verbally and in writing Ability to sit and walk for extended periods of time and continuously perform the essential job functions Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy Ability to type 35 wpm Ability to effectively transcribe information from handwritten memos and recordings Perform assigned supervisory function to insure delivery of quality service, maintain associate morale. Respond to emergency situations. Investigate and document all occurrences in incident reports. Support the needs of a diverse clientele and building tenants. Be first contact for emergency agencies such as, but not limited to, police department or fire department. Notify management to all major incidents occurring during the watch. Fill open vacancies for any department needs if needed. Complete daily paperwork. Develops and implements strategies and practices which support employee engagement Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling