Security Service Technician

THE POSITION IN A NUTSHELL   Sciens  Building Solutions is seeking an experienced Security Service Technician with programming, troubleshooting, and repair capabilities and experience.   This position will work closely with our service team and clients to ensure our critical life safety systems are repaired in an efficient manner to   maintain   their overall performance.   This is a key po sition for our growing team and requires attention to detail in all aspects of system troubleshooting and repair. Customer and employee interface   requires   a high degree of effective human relations. Communication skills, both written and verbal, are   important elements   of the position.   WHAT YOU’LL BE DOING (and doing well!)   Troubleshoot and repair security systems including analog, IP, addressable, and networked solutions.   Program and   maintain   intermediate equipment and systems including intrusion detection, video surveillance, asset protection, environmental detection, holdup/duress, integrated   systems   and equipment related to the alarm   monitoring   station.   Use a variety of troubleshooting tools to analyze systems and detect fault conditions.   Produce repair reports   in accordance with   best practices for customer acceptance and billing information.   Produce field surveys and daily project logs of activity.    Responsible for complex troubleshooting and effective resolution.    Responsible for programming systems via laptop computers.    Assist   in the oversight of project and vehicle inventory.    Provide support, guidance, and   expertise   to other technicians.    Take ownership of onsite   projects   including safety, quality, and performance .     Train and develop other Service Technicians on equipment and company policies and procedures.   Provide technical support to end users and technicians when   required .   Comply with   industry standard procedures and   Sciens   safety programs/policies .     WHAT WE LIKE ABOUT YOU!   High school diploma or equivalent .      Two to five  (2-5) years   of experience in a   technician   role within the   b uilding   s ecurity   s ystems   i ndustry .    Knowledge of current security systems including access control, IP video, and voice and data systems.   Intermediate understanding of   s ecurity   s ystem integrity and how to   troubleshoot for   circuit opens, shorts, or ground conditions.   Independent ability to program multiple   manufacturer's   advanced system product platform(s)/graphical systems.   Ability to program and troubleshoot mid-range to complex security systems.   Ability to   demonstrate   proper operation of equipment and control units to customers and explain how it is to be used, and how to respond to any system signals.   Intermediate knowledge of NPFA 70 and 731 for testing and maintenance of security systems.   State, local, contract, and/or product specific certifications   determined   by the business.   Knowledge of state fire procedures, filing, and requirements.   Ability to read fire and security system design drawings .   Ability to work under tight deadlines and with a sense of urgency.   Ability to work independently with some supervision.   Knowledge of OSHA safety standards and   able   to obtain OSHA 10   c ertification.   Customer-focused; skilled in project   and people   management.   Proficient in issue resolution.   Excellent organizational, decision-making, and communication skills .   Be physically fit to perform the demanding work of the trade, including frequent lifting of up to 25 pounds, maximum occasional   lifting up   to 50   pounds;   able to work from heights and climb   ladders;   standing and walking for most of the workday.   Ability to travel occasionally overnight, as needed.   Able to pass background check and pre-employment drug screening.   Valid driver’s license & reliable transportation.   WHAT WE’RE BRINGING TO THE TABLE   Competitive salary based on qualifications.    Paid time off   plan   and holidays.    401(k) matching.    Short term   and long-term disability.    Medical, dental, and vision plans with options.    Life insurance.    Company cell   phone ,   laptop , and   vehicle .    Tuition reimbursement.