Security Business Experience & Planning Associate Senior

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning Associate Sr within PNC's Technology organization, you will be based in Pittsburgh, PA. Typical job duties include: Administrative Coordination - Calendar Management: Proactively manage complex calendars for EIS leadership team, including scheduling, resolving conflicts, and prioritizing meetings. - Define clear expectations of level of calendar support required, as each leader has different needs. - Out of Office Arranger: Work with Business Execution Leads to assist the leadership team in identifying and recommending appropriate backup during planned absences. Promptly submit this information for CISO’s & Team’s calendars to ensure visibility and awareness. Travel and Logistics Specialist - Coordinate domestic and international travel, including booking transportation, lodging, and preparing detailed itineraries, after approval has been received. Define clear expectations of level of calendar support required, as each leader has different needs. - Note: Administrative support is dedicated to the EIS Leadership Team and their direct reports. Requests from other areas of the organization should be redirected through appropriate channels unless explicitly approved. Meeting & Workspace Operations - Room Reservations & Technology: Book meeting rooms and serve as the point of contact for all A/V and technology needs. - Meal Coordination: Order and coordinate meals for meetings, after approval has been received. Work with BISO Business Execution Lead to ensure these are approved and in the budget. - Visitor Access & Security: Arrange any necessary building access, register external visitors, and act as the primary contact for Security organization during visits. Handbook and Resource Management - Leads the creation and ongoing maintenance of SharePoint-based handbooks and knowledge resources, enhancing accessibility, driving consistency in documentation, improving accessibility, and supporting organizational transparency and efficiency. - Governance practices to ensure content accuracy. EIS Distribution List Maintenance - Weekly Updates: Update EIS distribution lists on a weekly basis using the latest headcount reports. - Quarterly Audits: Perform a comprehensive quarterly audit to verify that all members of the distribution lists are current EIS employees or managers, using a deep comparison with the headcount file. Work Location & Schedule - In-Office Presence: Determine if a new role requires five days a week in the office. If so, coordinate work schedule to be split between Summit and Downtown Pittsburgh locations. Performance Expectations - Timely and accurate completion of assigned tasks - Proactive communication and problem-solving - Continuous improvement of administrative processes and team support programs Reporting, Metrics, and Dashboards - Assist in creation and maintenance of reporting dashboards for EIS metrics - Assist in creation and maintenance of regular EIS reports PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. Identifies more complex problems and provides advice and resolution in support of line of business initiatives. Partners with other departments or other functional areas in support of line of business initiatives. Participates in data collection, research and reporting activities for assigned line of business initiatives. Under guidance from management, delivers best practices and learning plans that meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking Work Experience Roles at this level typically require a university / college degree with Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments   No Required or Preferred Language Assessments   Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the fut