Salesforce Business Transformation Director

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity The Salesforce Business Transformation Director serves as the single accountable authority for the successful deployment and operational readiness of PartsSource's enterprise Salesforce platform. This role bridges strategic business objectives and technical execution, managing cross-functional alignment, controlling scope and requirements, adjudicating data governance decisions, and establishing the release readiness standards that enable confident go-live. You will partner with technology leaders, business stakeholders, and implementation teams to ensure the platform is production-ready, operationally coherent, supported by trusted data, and positioned to deliver measurable business value. This is a high-visibility, decision-intensive role where clarity, authority, and disciplined program governance directly determine transformation success. What You'll Do Platform & Workflow Governance Own end-to-end validation of business requirements and define the approved go-live scope baseline in Jira, serving as the final arbiter on requirement interpretation, scope changes, and launch-blocking decisions. Translate approved requirements into Salesforce workflows without assuming technical design ownership; approve, defer, or reject requirement changes based on documented impact to scope, timeline, and delivery risk. Data Integrity & Master Data Governance Establish and enforce data quality thresholds for launch (duplicate rates, merge fallout, asset/account accuracy); work with the Principal Data Architect to define master data governance—including hierarchy rules, match/merge logic, and survivorship criteria for core entities (Account, Vendor, Asset, Workorder). Act as the decision authority for master data definitions where conflicts or ambiguities impact launch readiness; own escalation paths and stewardship SLAs for duplicate or ambiguous records. UAT Acceptance & Defect Management Establish the UAT acceptance framework and objective defect severity classification; decide which defects or enhancements are launch-blocking, acceptable with mitigation, or deferred to post-go-live backlog. Enforce time-boxed UAT cycles aligned to approved scope and prevent rework driven by shifting expectations. Release Readiness & Go-Live Authority Lead formal release readiness reviews; publish and maintain a readiness scorecard covering production operability, defect status, data quality metrics, cutover readiness, and documented risks with mitigations. Make the go/no-go recommendation and ensure all residual risks are explicitly accepted in writing by executive leadership prior to deployment. Governance, Stakeholder Engagement & Change Management Lead decision-oriented governance cadences with working teams and the steering committee to resolve open decisions, review readiness metrics, and document risk acceptance. Manage stakeholder expectations and enforce approved scope, delivery commitments, and controlled change processes; communicate key risks, blockers, and required decisions with explicit recommendations and defined response timelines. What You'll Bring Your Background 10+ years of enterprise software implementation, program management, or technology leadership, with at least 3+ years leading large-scale business transformation initiatives or system deployments. Proven track record owning end-to-end platform implementations or major technology rollouts, including go-live readiness, data migration, and post-deployment stabilization. Deep experience with Salesforce (or comparable CRM/ERP platforms) as an end-user, program owner, or transformation leader; working knowledge of core Salesforce configuration, workflow definition, and data models. Demonstrated mastery of data governance, master data management, and data quality frameworks in multi-entity or mission-critical environments. Exceptional ability to translate business requirements into technical specifications; comfort with technical concepts (data migration, integrations, system architecture) without requiring deep hands-on engineering skills. Executive presence and proven experience making binding decisions in ambiguous, high-stakes situations with cross-functional buy-in. Preferred Experience in healthcare, medical device, or SaaS environments. Familiarity with Salesforce integration patterns (REST/SOAP APIs, middleware platforms, ETL/data integration tools). Background in operations, supply chain, or field service management; understanding of HTM (healthcare technology management) or equipment lifecycle workflows. Exposure to Agile delivery models and SAFe or comparable scaled agile frameworks. Who We Want to Meet Act Like an Owner You hold yourself and your teams accountable to ambitious launch readiness milestones. You don't delegate decision-making authority on critical path items and you follow through on every commitment—timeline slips, scope drift, and data quality gaps don't happen on your watch. Strategic Direction Setting, Accountability & Execution When something doesn't align or a risk emerges, you name it immediately and drive resolution. You don't accept ambiguous go-live readiness or hide residual risk from leadership. Accountability & Execution, Curiosity & Proble