Sales & Service Specialist

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose   Responsible for delivering responsive and committed support to customers ,   accountable for safe and effective branch operations aligned with MRC   Global ’s   strategy for gross margin growth, and financial/operational performance.   Responsibilities   Individual   must be able to perform the essential duties with or without reasonable accommodation.    Respond to incoming customer inquiries,   develop   accounts, and   generate   quotes using the MRC Global database.   Maximize gross margin sales through careful analysis during the quote process.   Identify   and act on opportunities to increase market share by growing sales.   Provide product prices, delivery specifications, and payment terms, and offer substitute products where   appropriate .   Assist   outside sales and/or branch management in processing priority transactions.   Work to understand customers’ business and   determine   customers’ requirements and expectations   in order to   recommend specific products and solutions and make value-added recommendations to increase sales.   Enter and   maintain   purchase orders, customer orders, procurement matches, and trade discounts as needed.   Work with internal MRC Global departments to set up and   maintain   accurate   customer files (profiles).   Maintain and approve quality standards.   Establish and   maintain   customer relationships, communicate with customers and co-workers to provide technical information.   Participate in meetings and training opportunities to enhance and   maintain   personal and product knowledge.   Monitor expected ship dates to ensure   timely   delivery and   expedite   as needed.   Provide prompt responses to internal and external customers,   vendors   and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).   Take reasonable care for the safety and health of yourself and others.   Report workplace hazards, injuries, or illnesses   immediately .   Perform other duties as   required .   Qualifications   Any combination of requirements that   provides   the   knowledge and abilities necessary to perform essential duties and responsibilities will be considered.    High School Diploma or General Education Degree (GED) and   additional   post-secondary training or education.   Any combination of two or more years' experience with Pipe, Valves & Fittings, inside sales, in a position with increasing   r esponsibility, to include   demonstrated   leadership/supervisory experience.   Demonstrated competence in the use of computers and software applications.   Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.   Ability to effectively present information in one-on-one and small group situations.   Willingness and ability to be on call   as   needed to provide 24-hour service to customers.   Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.   Valid Driver’s license with the ability to meet the MRC Global vehicle policy.    Additional Qualifications   Must have the ability to provide documentation verifying legal work status.   Ability to read and speak the English language proficiently   in order to   communicate with others, understand and interpret safety instructions, and to respond to inquiries.   Ability to understand and   comply with   MRC guidelines and   expectations   including MRC   Global’s   Code of Conduct and Conflict of Interest guidelines.    Working Conditions   For position-specific details   regarding   the physical and mental demands and working conditions, contact Human Resources.    Reasonable accommodation may be made to enable individuals to perform essential functions.   Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice