Rosebud Program Manager

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. If you’re passionate about community impact, we invite you to join our team. QMHP Required Starting rate: 85K and can go up DOE Purpose:  The Rosebud Program Manager provides leadership and oversight of a supportive housing program serving youth ages 16–18 involved in the foster care system. The program provides behavioral health services and individualized supports in collaboration with youth, families, community partners, and the Department of Human Services (DHS). The Program Manager is responsible for 24/7 program operations, staff supervision and development, clinical consultation, service quality, contract compliance, and fiscal management. The position promotes a trauma-informed, person-centered, and recovery-oriented approach that supports youth autonomy, stability, and well-being. Accountabilities:  Leadership Duties Oversee daily program operations and ensure services align with organizational standards, contractual obligations, and applicable licensing requirements. Develop and maintain program policies, procedures, and practices that support consistent, high-quality services. Ensure appropriate staffing, training, and operational coverage to meet program needs. Maintain a safe, functional, and supportive program environment. Identify opportunities for program improvement and implement changes in collaboration with agency leadership and staff. Respond to after-hours telephone calls for consultation and coverage needs. Provide emergency shift coverage when coverage is otherwise unavailable.  Staff Supervision and Development Partner with Human Resource to recruit, hire and onboard program staff. Supervise program staff which may include a program supervisor, clinician, clinical case managers, peer support staff, and direct support staff. Provide regular, documented supervision, coaching, performance feedback, and professional development. Support staff in implementing trauma-informed, person-centered, and culturally responsive practices. Promote collaboration, accountability, and a positive team culture. Coordinate with clinical and peer leadership to support staff development and effective interdisciplinary care. Clinical Consultation and Service Quality Provide clinical consultation to program staff regarding participant needs, treatment planning, risk assessment, crisis response, safety planning, and service coordination, within the scope of the position's qualifications and responsibilities. Support staff in responding to crisis situations, behavioral health needs, co-occurring substance use concerns, and complex participant situations. Promote participant choice, dignity, engagement, and individualized service planning. Monitor service quality, documentation, and participant outcomes, and implement improvements as needed. Support incident review, risk mitigation, and ongoing learning to strengthen participant safety and quality of care. Partnerships and Care Coordination Serve as a primary liaison with DHS and other program partners. Maintain collaborative relationships with referral sources, community providers, and other stakeholders. Oversee referrals, screenings, admissions, coordination of services, and discharges. Facilitate team meetings and case consultations to support coordinated, individualized care. Incorporate participant feedback into program development and service improvements. Contract Compliance and Administration Ensure compliance with DHS contract requirements, applicable regulations, licensing standards, and agency policies. Oversee required documentation, reporting, reauthorizations, and billing-related processes within established timelines. Maintain accurate and timely participant records and ensure staff meet documentation expectations. Coordinate with quality improvement staff and external reviewers during audits and program reviews. Monitor program performance and implement corrective actions when needed. Fiscal and Resource Management Monitor program utilization, occupancy, staffing, and expenditures to support financial sustainability. Maintain effective referral and admission processes to support program capacity and contractual expectations. Identify resource needs and recommend strategies to improve program effectiveness and efficiency. Other General Expectations: Familiarity with area resources and knowledge of Child Welfare system functioning. Pursue ongoing development of skills and competencies in accordance with contract and agency requirements Follow all corporate policies, procedures, and protocols. Adhere to NASW Code of Ethics.  Maintain current driver’s license. Maintain CPR and First Aid Certificate. Positions Reporting:  Clinical Case Managers Youth Services Clinician Rosebud Supervisor  Core Competencies: Communication: Direct and concise.  Keeps people informed.  Listens effectively to others. Teamwork: Effective at working in team situations. Initiative/Results Orientation: Originates action. Finds ways to get things done. Quality: Promotes continuous improvement.  Effectively utilizes data. Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends. Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion. Independence: Independently completes and tracks routine tasks; incorporates instructions provided on new assignments Feedback orientated : Demonstrates, engages and promotes regular forms of feedback from program participants and employees Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training. Organizat