RN Clinical Manager, Inpatient Hospice

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.                 Agency: Redcrest Hospice Schedule: Monday-Friday | 8:00 AM-4:30 PM | Remote on-call every 5 weeks Location: IU Health Bloomington Hospital (RAHC) in Bloomington, Indiana Take the next step in your hospice leadership career with an organization that empowers clinical leaders to make meaningful decisions and drive positive change. As an RN Clinical Manager, you'll oversee patient care delivery, develop and support a high-performing team, and play a key role in advancing quality, compliance, and service excellence. SUMMARY   The Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.  KEY RESPONSIBILITIES   Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay  Provides appropriate level of coaching and support related to hospice care  Collaborates with Medical Director to guide care and ensure compliance  Works to meet/exceed quality indicators for staff qualifications and hospice services  Manages intake collaboration, providing daily direction and balancing referral volume with staffing  Ensures Start of Care compliance and focuses on assigned Outcome Monitors  Implements field quality improvement programs  Participates in on-call rotation and manages the on-call calendar for staff  Handles staffing needs including PTO, call-offs, and productivity reviews  Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)  Works with billing department on authorization requests and exceptions  Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)  Oversees monthly IDG meetings and reviews clinical documentation for compliance  Processes complaints and reports staffing issues to leadership  Maintains active RN license and participates in in-service program development  Demonstrates core values and professional appearance as company representative  Implements agency policies and procedures effectively  May serve as backup Director of Nursing/Executive Director when needed  Performs other duties as assigned  MANAGEMENT RESPONSIBILITIES   Responsible for the day-to-day management of field staff.  Interviewing, hiring, training and termination of department personnel.  Provides consistent coaching and provides challenge and opportunity to direct reports.  Supervises direct reports with consistency and clarity of expectations.  Completes yearly evaluations in an accurate and timely manner.  Performs coaching, counseling and discipline as needed.  Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.  Timecard management.  QUALIFICATIONS   Three years of experience as a RN in hospice  Strong critical thinking skills with the ability to problem solve clinical needs  Ability to create positive impressions and communicate with a variety of people  Exemplary communication skills and customer focus  Ability to remain calm, have patience and be accommodating  Compassionate and caring while working with patients  Ability to resolve conflict using conflict management skills  Knowledgeable on nursing best practices and able to make appropriate nursing judgments  Detail-oriented and observant  Ability to resolve tough decision-making situations and provide direction to staff  Ability to prioritize and be timely  Ability to clinically triage the needs of the department to ensure team goals are met timely  Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently  Applies fact-based knowledge of technical skills and business understanding  Ability to follow directions and work as a team member  Valid driver’s license and auto insurance.  EDUCATION AND CREDENTIALS   Current RN license in the state of employment  #INDREDHOS2 We’ll help you put your passion for patient care to work.  Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer.