Revenue Lead, ROPS

Posting Date 09/16/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America GENERAL PURPOSE OF THE JOB This position researches and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations. This position also provides ongoing training and guidance for Specialist Patient Account teammates, and performs data trending analysis, quality assurance reviews and review of key metrics. SUPERVISORY RESPONSIBILITIES: No ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues Identify payer trends and or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt Identify and interpret policies related to exceptions Determine and apply appropriate business action in absence of policies or in cases of ambiguity Escalate issues as needed; provide recommendations Act as resource for teammate’s questions and assist with issues of focus and  problematic payer issues Train new teammates Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement Ability to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high paced work environment. Support department initiatives. Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes Strong analytical skills, follow through; with the ability to seek underlying assumptions through probing, questioning, listening, and problem solving Ability to interact positively with all levels of the company Maintain confidentiality of all patient, teammate, and company information in accordance with HIPPA regulations and DaVita policies Know, understand, and follow DaVita teammate handbook, employment policies, safety and security policy and procedures •   Other duties and responsibilities as assigned including but not limited to: Consistent, regular and punctual attendance as scheduled Overtime may be required to ensure timely completion of tasks and required duties Attend team meetings, phone conferences, and training as needed Know, understand, and follow department or company procedures Embrace the DaVita culture by actively participating in village and neighborhood initiatives Demonstrate DaVita’s core values in all aspects of your role Less than 5% travel required   MINIMUM QUALIFICATIONS Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required. High School diploma or equivalent required Two to four years’ experience in healthcare reimbursement and revenue cycle management preferred Intermediate proficiency in MS Excel, Word and PowerPoint ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION: Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions Core Competencies required of this position: Building Relationships / Collaboration Definition: Use appropriate interpersonal skills to foster positive relationships through the village and with external customers in a way that promotes openness and trust and gives them confidence in one’s intentions. Key Actions: Establishes relationships: connects easily with people and acts as a collaborative partner: puts others at ease and gains personal acceptance. Seeks opportunities: Proactively tries to build effective working relationships with other people. Demonstrates emotional intelligence: Uses strong conflict resolution skills. Demonstrates openness in dealing with others: Acts in a manner consistent with the village and team mission and values; ensures that words and actions are consistent; keeps commitments to agree upon action. Provides service excellence: Be a trusted partner to all peers, customers, support teams and leaders in an effort to build solid relationships. Communication / Influence Definition: Possess the ability to clearly and concisely communicate to internal and external customers; Influences and gains commitment from key stakeholders to take action that will advance shared interests and business goals. Key Actions: Clarifies purpose and importance when communicating with others: Actively listens and responds appropriately. Seeks to understand: Uses open-ended questions to explore issues and clarify perspectives and goals. Makes a compelling case: Presents logical and rationale recommendations in a manner that clearly links them to critical business priorities. Gains Commitment: Adjusts influence strategy based on stakeholder perspectives; leverages shared goals to convince others to take action; handles objections; asks for agreement to next steps. Effectively Communicates: Listens without passing judgment and doesn’t rush in to give advice; communicates with respect in every interaction. Adaptability Definition: Maintains effectiveness when experiencing various changes in work responsibilities or environment; learns and adjusts effectively to work within new work systems, processes, requirements, and act. Key Actions: Demonstrates an understanding of changes: Actively seeks information about new work situations; strives to understand the rationale and implications for ch