Resort Host

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.   Resort Host (Front Desk Host) is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail.  What you have    High School diploma or higher  Previous hospitality experience preferred  Excellent customer service skills  Excellent communication skills, both verbal and written  Ability to use technology e.g. tablets, iPads    What you’ll do    Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique  Assist guests to their rooms   Assist with guest luggage to be taken to the rooms  Park guest’s car   Provide room quotes and upsell to guest when possible  Ability to interact with guests and share hotel knowledge using personalization such as using the guest name  Responsible to know all functions to showcase the hotel to each guest  Maintain guest confidentiality   Share knowledge of events and features within the resort   Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond  Maintain knowledge of hotel and brand rewards  Provide local information for shopping, dining, nightlife, and recreational destinations  Receive, store, and deliver luggage and mail  Run errands for guests   Make travel arrangements for guests to include sightseeing and other tours  Assist with coordination between Housekeeping and Front Desk  Verify charges / collect payment from guests for room stays  Respond to guest inquiries   Follow scheduled shifts and follow break and lunch requirements  Report any suspicious activity or unusual items in room  Report any irregular behavior from guests in public areas and or in room  Ability to take initiative and handle assignments with limited supervision  Follow all hotel policies and procedures as outlined in the team member handbook  Maintain cleanliness and order of work area  Complete any other duties assigned by a manager or supervisor  Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott. Physical Demand Ability to sit or walk for extended periods of time  Ability to bend and lift, pull 25 lbs  Mental Demands    Make sound judgments quickly  Work on multiple tasks, making appropriate progress towards deadlines  Able to work independently, take direction, and provide direction to others  Manage differing personalities within the office, the hotel, and the community  Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.