Resident Service Coordinator

Overview Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low-income seniors, farm worker families, and those who have special physical and mental needs.  Tumwater Apartments , a housing program of Catholic Housing Services, is a HUD 202 project consisting of 50 units serving elderly or disabled residents. This 50-unit garden property is located in Tumwater WA which affords easy access to major hospitals and metro buses. Residents enjoy a community room that includes a kitchen, as well as a library, TV, books, and puzzles.   The Resident Services Coordinator (RSC) serves as part of the on-site team but is supervised by an off-site supervisor. The RSC is charged with the tasks of creating community within the building, providing information and referrals, and collaborating with other service providers.  The RSC will assist residents and outside elderly community members in obtaining the services they need or want to maintain independence, self-sufficiency, and life satisfaction. Connecting residents to social services and programs that focus on housing success, general wellness, crisis intervention, employment, education, and health and safety is the primary duty of this position.    To effectively house our residents, housing management staff and services staff strive to cooperate and work in tandem.  Housing management and services staff share common goals: the health and wellbeing of residents and the sustainability of the property.  Support for our residents is the overarching goal that CHS strives to achieve, and each of our employees, no matter what their role is an active participant in striving for that.   The person in this position will work closely and collaborate and communicate on a regular and frequent basis with Building Management staff, including the Program Director and Facilities staff.  This position offers a compensation range of $24.84 – $26.33 per hour (DOE) Full‑time, 40‑hour position include a competitive benefits package: Medical, dental, and vision coverage, plus life insurance and long‑term disability Health Savings Account (HSA) and Flexible Spending Account (FSA) options Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday CCS/CHS 403(b) Employee Savings Plan Employee Assistance Program (EAP) Responsibilities Provide outreach and engagement services to the residents, assists residents in identifying the services and benefits needed to maintain independence, self-sufficiency and wellbeing.   Work closely with on-site manager to identify and monitor residents who need supportive services and work together to identify lease and house rules violations and collaborate on strategies to address these violations. Attend unit inspections as a tool to gain insight on resident’s needs.   Assist residents in making applications for needed resources, including income, health care, employment, adult day health, transportation and other support services.  Develop ongoing relationships with community resources such as health clinics, assessment/case management, counseling programs, adult day centers, legal services, recovery programs, ESL classes and other community resources needed by residents.  Educate residents on service availability, application procedures both individually and as a group.   Provide linkage to community resources for those residents that need assistance in accessing services. Act as an advocate for residents on a continuing basis to ensure consistent service from these agencies and systems.  Monitor effectiveness of response and resident satisfaction with resources.  Help residents build informal support networks with other residents, family and friends. Partner with on-site manager to plan and supervise community-building activities, such as meals, outings, holiday celebrations and community events.  Set up volunteer support programs with organizations in the community, as appropriate.  Create and/or maintain directory of local providers for use by both staff and residents, as needed.  As appropriate and necessary, monitor services provided for residents by outside agencies and coordinate/collaborate with those providers.  Assist in coordinating hospital discharge planning and move-out planning when residents plan to move out from their residence; and as necessary, work with on-site manager on eviction proceedings and prevention.  Produce monthly informational newsletter and activities calendar for residents.  In conjunction with supervisor and on-site manager, decide how best to spend annual budget for tenant support.  Organize and facilitate resident meetings. Problem solve with residents when appropriate.  Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communication and inclusion of diversity.  Solicit in-kind donations as needed.  Work closely with on-site Management in welcoming new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.  Serve as resident advocate in terms of policy development and administration, interaction with staff members, negotiating solutions to problems, and within the greater community.   Ensure minimum training hours are met each year according to HUD contract.  In all of the above responsibilities, maintain case notes (i.e., a record of the resident contract, referrals and time spent) in