Renewals Specialist

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction. What You'll Do: Renewals Process Ownership: Own the renewals process from start to finish. Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities. Revenue Facilitation: Drive revenue by facilitating commitment and follow-through on securing payment from customers. CPQ Management: Work in CPQ, ensuring completeness and accuracy of data and processes. Customer Landscape Review: Work directly with the Customer Success Management team to review historical customer needs and the current landscape. Quote and Purchase Order Creation: Create renewal quotes and purchase orders that follow company guidelines and expectations. Renewal Focus: Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals. Customer Communication: Communicate and follow up directly with customers as needed. Issue Escalation: Identify when opportunities need to be escalated and work to find optimal solutions. Metric Reporting: Report renewal metrics effectively to Customer Success Management and the VP, Customer Success. Retention Goals: Achieve established retention goals. Requirements: Detail Orientation: Highly detail-oriented with the ability to handle a large volume of renewal activity. Customer Service Skills: Strong customer service, listening, and communication skills. Customer-focused approach to managing renewals and interactions. Team Collaboration: Experience working on a team with a team player mentality. Work Ethic: Exceptional work ethic with a proactive approach to time management and organization. Communication and Organizational Skills: Excellent communication, organizational, and multi-tasking skills. 3+ years of professional experience in sales, account management, customer success, finance, or a related industry. Familiarity with Software as a Service (SaaS) solutions. BA/BS/Undergraduate degree or equivalent experience required. Salesforce experience required. Nice to Have CPQ experience preferred. Base Salary Range: $50,000 – $65,000 On Target Earnings (OTE): $55,000 – $71,500 OTE is reflecting base salary plus variable commission at expected performance levels. Actual earnings will vary based on individual performance. The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: 401(k) with Employer Contribution Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution Employer Paid Life, Short-term, and Long-term Disability Insurance Generous PTO Plan and 16 paid holidays per year U.K.-Based Benefits + Perks (for Full Time Employees): Retirement Savings Plan with Employer Contribution Employer Provided Private Health Insurance and Healthcare Cashplan Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection Employee Assistance Program 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and  protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com . Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information. Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity a