Renewal Representative

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate  innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary:  As a Renewal Representative at Reltio, you'll manage a pipeline of standard renewal opportunities for an assigned set of accounts — proactively reaching out to clients, supporting renewal negotiations within established pricing and commercial guidelines, and ensuring orders and renewals close on time. But this role goes beyond renewals: you'll identify potential cross-sell, upsell, and add-on opportunities during customer interactions and partner with Account Executives and Customer Success Managers on appropriate follow-up, helping customers get more value from Reltio's products over time. You'll work closely with Customer Success Managers, Account Executives, and Sales Operations to coordinate deal structure, pricing, and customer communication, and you'll serve as a knowledgeable first point of contact for customer questions — routing anything technical to the right team.  Success in this role means supporting timely renewals, identifying potential growth opportunities, and keeping customers satisfied and informed along the way. This position provides sales administrative support and proposal/quote preparation related to Reltio contract renewals and expansions, and is a strong fit for someone early in their sales career who wants to build account management and negotiation skills in a fast-growing SaaS company. Job Duties and Responsibilities: Renewal Ownership & Portfolio Management Manage the end-to-end renewal process for an assigned portfolio of standard customer renewals, following established renewal processes, commercial guidelines, and escalation procedures.. Drive timely renewals while delivering a positive customer experience and supporting Reltio’s retention and recurring revenue goals. Manage standard renewal transactions independently while partnering with senior team members and cross-functional stakeholders on complex or non-standard renewals. Prioritize renewal activities based on renewal date, ARR, customer health, risk, and required actions. Maintain clear next steps and action plans for all assigned renewal opportunities. Renewal Planning & Customer Engagement Begin internal renewal preparation at least 120 days prior to renewal, partnering with the Account Executive and Customer Success Manager to review customer health, product usage, contract details, pricing, and potential risks. Review existing contracts, order forms, amendments, pricing, and customer entitlements to understand the current deal structure and identify relevant renewal terms. Engage customers proactively 90–120 days prior to renewal to confirm renewal timing, understand customer requirements, communicate next steps, and begin the renewal process. Prepare renewal proposals and quotes based on approved pricing, contractual terms, and commercial guidelines. Follow up consistently with customers and internal stakeholders to maintain momentum and ensure renewals progress toward completion. Deal Analysis & Commercial Execution Understand and validate the commercial structure of assigned renewals, including ARR, contract value, quantities, pricing, discounts, annual increases, contract duration, and renewal terms. Use Excel and other business tools to calculate and validate renewal pricing, contractual increases, discounts, ARR changes, and other deal economics. Review renewal calculations and supporting data for accuracy before proposals and quotes are provided to customers. Develop a working understanding of Reltio’s pricing, packaging, approval requirements, and standard commercial structures. Negotiate standard renewal terms within established guidelines and seek support for complex negotiations, significant pricing exceptions, or non-standard deal structures. Identify opportunities for multi-year renewals and other mutually beneficial commercial structures within established guidelines. Partner with Sales Operations, Finance, and Legal to obtain required approvals and resolve pricing, quoting, or contractual questions. Ensure renewal documentation, approvals, quotes, and signatures are completed a