Remote Membership Sales and Service Representative

Job Type: Full time   Exempt/Non Exempt: Hourly Job Description: Location Details: This position is fully remote. Position Schedule / Shift: Full-time paid training beginning Monday November 9, 2026.  Training hours will be Monday - Friday 8:00am - 5:30pm EST Training will last for 13 weeks Morning and afternoon shifts available after training Position Summary: Be the voice that strengthens member relationships and drives results. In this role, you'll deliver exceptional service through inbound and outbound member interactions while identifying opportunities to promote memberships, credit card offers, and other valuable club products. Using consultative selling techniques, active listening, and product expertise, you'll recommend solutions that meet members' needs, maximize sales opportunities, and create a positive, engaging experience with every interaction. Key Responsibilities: Manage, resolve, and process all membership enquiries through first call resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc.  Drive achievement of membership and credit card sales targets through proactive promotion, consultative selling, and effective closing techniques. Consistently identify opportunities for new membership sales, upgrades, and product enhancements to support membership growth objectives. Serve as a key contact for membership sales initiatives, leveraging direct mail campaigns, marketing promotions, and member interactions to maximize conversion and revenue results. Maximize all cross-sell opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills. Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program.  Complete Triptik requests; assist in auto vacation planning, etc. Receive and process cross-over support as needed during disaster situations. Adhere to performance metrics to include managing calls, schedule adherence, sales targets, and other metrics as prescribed by leadership. Qualifications: Required High school diploma or equivalent Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products. Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment. Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required. Must have excellent communication skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented. Must have soft sell skills and be able to multitask. Ability to set up computer equipment and troubleshoot minor connectivity issues. Preferred MS Office (Outlook, Teams, Word, Excel, PowerPoint) Preferred: 1-2 years of customer service. Advanced computer skills. Work Environment: This is a Call Center where employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation ACG offers excellent and comprehensive benefits packages:  Hourly rates starting at $16.75, depending on experience  Opportunities to earn additional financial compensation through sales incentives and performance. Overtime earning potential at time and a half the hourly wage  Fully paid training  Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury d