Release of Information Specialist

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health.  This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation.  Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Maintains confidentiality and security with all protected information Receives and processes requests for patient health information in accordance with company, state, and federal guidelines Ensures seamless and secure access of protected health information Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems Answers calls to the medical records department and responds to voice messages Retrieves electronic communication, faxes, opening postal mail, and data entry Responds to internal requests via email, slack, or any other communication platform Documents inquiries in the requests for information log and track steps of the process through completion Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources Sends invalid request notifications as needed Retrieves correct patient information from the electronic medical record (EMR) and other record sources Verifies correct patient information and dates of services on all documents before releasing Provides records in the requested format Acts in an informative role within the organization regarding general release of information questions and assists with developmental training Documents accounting of disclosures not requiring patient authorization Scans or uploads documents and correspondence in EMR Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director Participates in teams to advance operations, initiatives, and performance improvement Assists with other administrative duties or responsibilities as evident or required Requirements Associates Degree required or equivalent in release of information experience 1 year experience in a behavioral health medical records department, or related fields Experience in a healthcare setting is highly desirable Experienced use of email, phones, fax, copiers, MS office, and other business applications Ability to prioritize multiple tasks and respond to requests in a fast-paced environment Ability to maintain strict confidentiality Extreme attention to detail as it relates to accurate information for medical records Professional verbal and written communication skills in the English language Work authorized in the United States and native or bilingual English proficiency Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule   Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here . The total target base compensation for this role will be between $44,000 and $60,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Please note that this role is not currently open to applicants in Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, or Washington D.C. for this position. Li-Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious &