Rehabilitation Casework Technician

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD Job Classification Title Administrative Specialist I (S) Position Number 60054588 Grade NC08 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This position serves a support two counselor with combined caseloads of 170 consumers. This position also services as front office receptionist for telephone and walk-in visitors and provides clerical support to the Unit Manager and Lead Office Assistant as requested. Job responsibilities include the following: * Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation/independent living services. * Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process. * Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant * Monitor the consumer's progress throughout the service delivery process * Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed * Document service delivery and case progress in the case management system as required by agency policy Knowledge Skills and Abilities/Management Preferences Salary Range: $39,244- $68,679 Recruitment Range: $39,244 - $ 50,060 Experience engaging with individuals from under served, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers. Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail. Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded in Part Through Federal Funds. About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.   Visit website for  State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.   Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Applicants  may  be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust"  will be  subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a