Registered Pharmacy Technician - Patient Care Coordinator

About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from six central hubs—Calgary, Mississauga, and Toronto in Canada, and Los Angeles, New York City, and San Antonio in the US—the team provides patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way!  Permanent, full-time opportunity Location & Hours of Operation:  Ability to commute to 13331 Nacogdoches Road, San Antonio, TX 78217. Affirming Care Pharmacy is currently open Monday to Friday from 9:00 AM  to 5:00 PM. As we continue to grow, our hours of operation may expand to include evenings and weekends in the near future. Who we hope to find: We are looking for a Registered Pharmacy Technician with a patient outreach mindset to join our incredible Affirming Care Pharmacy team in San Antonio, TX. Reporting to our Pharmacy Manager, you'll spend a meaningful portion of your day reaching patients via calls and texts—following up on prescriptions, removing barriers to care, and keeping patients on therapy—while also handling core dispensing and fulfillment responsibilities. Your work will directly support reducing health disparities and expanding access to care within diverse populations, including those in the LGBTQ2IA+ community. If you're a registered tech who genuinely enjoys connecting with patients and wants to work somewhere that makes a difference, we highly encourage you to apply! In this role, you’ll make an impact by: Driving Patient Outreach & Engagement Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients) Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging Navigating insurance challenges with patients and proactively identifying solutions Maintaining consistent follow-up until contact is made and next steps are confirme Supporting Prescription & Pharmacy Operations Creating and updating patient profiles and maintaining internal pharmacy databases Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging, and shipping Verifying prescription information is complete and accurate prior to processing Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly Maintaining an efficient, safe, and tidy dispensary Ensuring every request is processed accurately and in accordance with Board of Pharmacy regulation We need someone who has: A license as a Registered Pharmacy Technician (in good standing) with the Texas State Board of Pharmacy 1+ years of experience in community/mail-order pharmacy as a Registered Pharmacy Technician Flexibility to work different shifts, including potentially weekends and evenings Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, and troubleshooting) A positive attitude, a strong sense of urgency and a team player mentality Enjoyment in performing a variety of tasks daily The ability to set priorities, manage time effectively, and be detail oriented Active listening and strong communication skills (written and verbal) It would also be great if you have: Experience working within the 340B program  Experience working with PioneerRx Fluency in Spanish Compensation: $45,000 - $52,000 USD a year (equivalent to $21.63-$25.00 per hour) Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America. The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to full-time team members and may be adjusted based on your location or employment type). Do you think you could be our next Registered Pharmacy Technician ? We look forward to seeing your application! #LI-Onsite Why you should join us: Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way. Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.  Be confident in bringing your whole sel