Regional Manager

Overview Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.  Johnstone is growing, and so can you. Responsibilities The responsibility of the Regional Manager is to be the strategic leader of business success within a defined geographic, multi-branch operation. This includes overseeing all sales planning and execution, customer experience, employee development, process improvement, management of the P&L, and overall branch and operational performance working through regional leadership partners. The Regional Manager works through direct and indirect subordinates, including Account Managers, Market Managers and select other positions, in order to ensure the region’s market share, profitability, productivity and marketing initiatives align with the Company’s overall business strategy. Essential Job Function   Overall Management of Region Reviews and analyzes business reports (daily, weekly and monthly) by region and market for the purpose of identifying sales by market segment, by customer, by product category etc. in order to monitor progress, determine corrective action, and pro-actively identify opportunities for continued improvement toward Regional goals and the delivery of the customer value proposition.  Upon analyzing P&L and scorecard reports, leads meetings to communicate with Account Managers and Market Managers to ensure understanding of region/market progress towards established goals and the overall impact of the region relative to the Store Group in its entirety. Holds Market Managers and Branch Managers accountable for leading all branches within the market toward accomplishment of short and long-term business goals in partnership with regional operations leadership. Supports monthly Branch staff meetings to ensure branch leadership team is informed and knowledgeable regarding their Branch’s performance relative to all Balanced Scorecard metrics (people, process, customer, financial) and works with local leadership to develop action plans to drive short and long-term objectives.  Establishes, communicates and models performance expectations for Account Managers, Market Managers, Branch Managers and other subordinate team members. Ensures expectations are met by monitoring various business application reports, gathering feedback from customers, observing performance and taking corrective action or rewarding employees as necessary. Safeguards region for continued success through proper succession planning, cross training, and ongoing training and development for all employees.  Drives communication between Regions and Branch Support to ensure Branch Support understands the field’s needs to successfully deliver the Johnstone Advantage, and to ensure all employees understand the business plan (including marketing plan and sales plan) and how to accomplish it.  Performs special projects under the direction of the Vice President of Operations & Sales or a Senior Team Executive, as requested.  Sales Management Works in conjunction with outside Account Managers, Market Managers, and Branch Managers to forecast and determine customer needs. Works to increase market share and market penetration while maintaining a fragmented balance across customer and product segments. Drives the Johnstone Advantage to customer base.  Establishes, in conjunction with the Market Manager and Branch Manager, the annual sales and profitability goals for each branch and for the Market. Develops and implements sales plans to meet those goals. Regularly monitors performance against goals and takes corrective action where necessary.  Coaches and develops outside Account Managers in an effort to help each reach their top potential.  Ensure outside sales and inside sales are knowledgeable of and ready to support established sales programs, hot deals and special marketing promotions in order to attain or exceed sales budgets and profitability. Provides information regarding customer buying habits and needs to the Vice President of Marketing and Vendor Relations, the Product Managers and Purchasing Group on a regular basis.  Creates a business culture within the region of superior customer service that exceeds the customer’s expectations.  Visits Key Account decision makers and principles with the Account Managers to sell special sales and marketing programs in order to enhance “win-win” partnerships between customers and the Company designed to foster long-term commitments and continued business.  Resolves customer complaints and disputes in a timely, professional manner if such situations escalate beyond the Market Manager or Branch Manager level.  Johnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors. Qualifications Education and/or Experience High School diploma or equivalent required;  Bachelor’s degree (B.S./B.A.) in marketing, business, or related discipline preferred. At least ten plus years’ experience in sales or branch operations management in a wholesale environment or equivalent combination of education and experien