Regional IFM Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Department/Client Account IFM Client Account Line Manager Global Account Director Number of Subordinates Line manager duties for a select region in the portfolio with operational responsibility for all FM staff on the account. Job Summary / Goals Provide operational leadership and ensure the account objectives are met in across the portfolio in line with the MSA and agreed KPI’s.  Acting with high degree of autonomy and minimal supervision develop procedures and determine methods for achieving these objectives. Responsible for service delivery of full FM services across and act as the primary operational point of contact. As a member of the Client Senior Account Management Team there will be regular management meetings (conference calls) convened to discuss all Account action items and you will be responsible for communicating and following these actions through to completion with the FM team. This role sits at the Client’s Global HQ in Midtown Atlanta. Essential Duties and Responsibilities  Responsible for overseeing team operations to cultivate a culture centered on safety, customer service excellence, regulatory compliance, enhanced human experience, and superior quality delivery. Expected to lead a highly matrixed organizational structure while demonstrating an entrepreneurial mindset across technical, soft skills, and experiential services. This includes comprehensive oversight of client capital and operating budgets for the region, along with diligent monitoring of account performance per Account P&Lmetrics. Accountable for experience strategy formulation and daily service delivery coordination for regional employees and guests, encompassing reception/concierge services, community management, amenities coordination, wellbeing programs, food service operations, and meetings/events management within designated scope. Develops comprehensive regional business plans designed to enhance employee engagement and productivity while achieving standard cost management and risk mitigation objectives. To manage, train, motivate and develop regional teams capable of delivering the clients requirements. Provide support to this diverse team and ensure that there is regular communication with team members. To be responsible for ensuring all staff and contractors are aware of, and comply with, their responsibilities in the Region. To establish effective lines of communication with Client staff across the sites they manage and ensure service standards meet or exceed client expectations. To review performance and financial statistics for regional sites, working with the team to resolve any problems that arise. Provide accurate information and comprehensive variance analysis to support the Client forecast process (Outlook). Responsible for the preparation of annual operating and capital budgets in the Region. To establish close working relationships with Service Providers and co-ordinate feedback on their performance, communicating with the Sourcing team to ensure service providers overall performance can be monitored and managed. To personally inspect the site(s) on a planned and ad hoc basis to ensure the client's needs are being met, appraise the performance of the team and provide management support. To ensure all Service Providers are fully aware of, and operate within, the JLL Quality system. To introduce initiatives and encourage a continuous improvement philosophy across the Region, acting as a point of co-ordination and communication. To implement FM 'best practise' based on recommendations from the JLL central team and from the client where appropriate. To liaise with the client and any appropriate specialist resources regarding any project work or special circumstances that may arise. Meet health and safety responsibilities as defined in the JLL IFM company procedures Accountable for ensuring all staff and contractors operate in compliance with JLL Environmental, Health & Safety policies and procedures and with local, national or European EHS legal requirements. To ensure that all regional staff directly or indirectly employed on the contract carry out their duties in a way that causes minimum disruption to the staff of Client and their customers, respecting and enhancing the reputation of the Client within the local or wider community. To review Business Continuity plans for regional sites to ensure that services under the control of JLL, and relied upon by the Client, can adequately support the Client in the event of an occurrence. Develop and maintain positive relationships with Client representatives. Act as a member of the senior management team for this significant client account.  Be a team player and contribute to a constant improvement philosophy. Promote use of the Quality Management System and ensure compliance.  Provide feedback and development towards continuous improvement Carries out any other duties as required by the Account Director to ensure the smooth running of the Account Additional key Duties And Responsibilities Take the lead on energy procurement and compliance activities. Take the lead on ensuring statutory compliance relating to Hard and Soft service delivery. Support the Account Director in organising and managing Business Development activities and special events. To assist with the JLL and Client Business Continuity and contingency plans including ou