Quality Manager – Fossil Americas

Job Description Summary At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world. Learn more at www.gevernova.com. The Quality Manager for Fossil Americas Segment within Steam Power Services is responsible for leading quality execution and continuous improvement across the service value stream. This role drives prevention, problem solving, and process discipline to improve customer experience, reduce cost of poor quality, and strengthen operational performance across field, repairs, parts, and project execution. The successful candidate will partner cross-functionally to embed a culture of quality, ensure effective nonconformance and corrective action management, and drive sustainable improvement using lean and root cause methodologies. Job Description You will help build a culture where quality is planned into the work, processes are executed with discipline, defects and nonconformances are identified and addressed quickly, and lessons learned are translated into sustainable improvements. This role serves as a change agent, partnering with front-line and back-office teams to solve problems, prevent recurrence, and improve the way we work. Success in this role looks like: Improved customer-facing quality metrics, including NCR closure, CAPA effectiveness, and customer experience trends Reduced cost of poor quality through stronger prevention and faster resolution of quality issues Effective cross-functional problem solving with sustainable corrective and preventive actions Increased quality ownership across operations, field service, repairs, parts, and support functions Strong operating rhythm and visibility into quality trends, risks, and improvement actions Who you are: You are a hands-on quality leader who combines process discipline with strong business judgment. You are comfortable working across functions, influencing without direct authority, and translating quality data into actions that improve execution and customer outcomes. You bring credibility, urgency, and integrity, and you know how to lead problem solving in a complex service environment. You demonstrate the GE Vernova Way Principles. Your role: Support the quality operating rhythm for the Fossil Americas, including reporting, trend analysis, and action planning for customer experience, nonconformances, cost of poor quality, audits, and corrective actions Drive robust nonconformance management, including increased issue capture, effective containment, timely resolution, and closure discipline Lead and support root cause analysis and corrective/preventive action processes using methodologies such as 8D, A3, 5 Why, and other structured problem-solving tools Partner with operating leaders and cross-functional teams to identify recurring issues, prioritize improvement opportunities, and implement sustainable countermeasures Apply lean principles and quality planning & control methods to eliminate waste and improve process capability and operational execution Drive continuous improvement across safety, quality, delivery, and cost in support of customer and business outcomes Monitor quality trends and risks across field service, repairs, parts, and operations, and escalate systemic issues as needed Ensure effective use of quality systems and tools, such as PowerNow Platform for NCR’s and RCA’s Support audit readiness, compliance to procedures and standards, and sustainment of process improvements Coach teams in quality fundamentals, problem solving, and prevention-based thinking to strengthen a culture of quality Support Quality Manager for Industrial Segment as part of Business Operations One Team. Basic Qualifications: Bachelor’s degree in engineering, quality management, or a related technical discipline from an accredited college or university Proven & relevant experience in quality in manufacturing, or field service, or operations, or continuous improvement within power generation, energy, heavy industrial, or a related industry. Demonstrated experience leading nonconformance management, root cause analysis, and corrective/preventive action processes Experience working cross-functionally in a matrixed environment Strong commitment to safety, quality, and compliance Ability and willingness to travel domestically approximately 10–30% Desired Characteristics Experience in power generation equipment and services, including steam turbines, generators, and plant auxiliaries Strong knowledge of quality systems, continuous improvement, and structured problem-solving methodologies such as 8D, A3, 5 Why, fishbone, FMEA, and CAPA Experience supporting complex projects and providing quality guidance across multiple functions Familiarity with field service, repairs, outage execution, installation, welding, diagnostics, NDT, or related service operations Knowledge of applicable technical regulations, standards, and compliance requirements Strong analytical skills, including the ability to interpret trends, identify systemic issues, and translate data into action Effective communication and presentation skills, with the ability to influence at all levels of the organization Demonstrated ability to lead through influence, build credibility quickly, and drive change across multi-disciplinary teams Self-motivated, organized, and execution-oriented, with strong follow-through For Canadian Applicants:   You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada For candidates applying to a Canadian-based position,   the pay range for this position is between $101,800.00 and $152,800.00