Public Safety Agent - Part-Time

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security.  As the “eyes and ears” of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed.  You are on the “front line” and will experience the excitement and energy of the event. Assists in event related activity as required.  ESSENTIAL DUTES AND RESPONSIBILITIES Greet guests as they enter and leave the facilities  Answer questions; resolve complaints, and give directions  Enforce venue policies and procedures  Report suspicious activity and violations of campus policy  Respond to guest conflicts, medical situations, and other incidents  Provide crowd management and assist with crowd movement  Secure locations and prohibit access to unauthorized individuals  Challenge unauthorized personnel in restricted areas  Follow established code of conduct and safety procedures  Provide exceptional service to all patrons  Performs regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed  Complete detailed reports on activity during shift  Complete Written Incident reports  Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure  Operate and monitor computerized fire alarm system and surveillance camera  Operate company vehicle to transports employees or patrons around campus  Take appropriate action in the event of an emergency  Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.   Must feel comfortable when around large groups or speaking to a guest, as needed  Understands the importance of providing customer service and in understanding of “The Magic is in the Details”  All other duties and responsibilities as assigned  QUALIFICATIONS Surveillance (CCTV) Skills, preferred but not required  Working knowledge of Security and Public Safety functions  Customer Service Techniques  Fire Alarm System  Basic Knowledge of Microsoft Office Applications  Must be able to use a Two-Way radio at all times  Must maintain a professional appearance at all times   Must be able to keep information confidential  Valid State driver’s License  Must be able to pass Background check Required upon hire or within 120 days of hire if not certified   NIMS ICS 100  NIMS ICS 700  CPR, First Aid, AED (maintain through employment)  Obtain security license under the Ohio Department of Public Safety (maintain through employment)  EDUCATION AND/OR EXPERIENCE   Previous experience as a Security officer. Law enforcement, Military, Fire, or Emergency Medical Service background preferred; but not required.    SKILLS AND ABILITIES Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.  PHYSICAL DEMANDS This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds. Indoor and outdoor environment with exposure to loud noise, heat, and cold. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. TO APPLY: Visit: www.columbusconventions.com/employment Greater Columbus Convention Center Attn: Human Resources 400 N High Street Columbus, Ohio 43125 PHONE: 614-827-2608 FAX: 614-827-2537 Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. V