Property Manager

Overview Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low-income seniors, farm worker families, and those who have special physical and mental needs.  The Property Manager oversees the property management activities on site and supervises the work of other property management staff to meet Key Performance Indicators (KPI’s). This position coordinates facilities operations with the maintenance team.  The Property Manager is responsible for the day-to-day administrative operations, including the lease-up of new tenants and recertification of current tenants, overseeing the turnover of units, fiscal management of operations, maintenance and building operations, processing accounts payables, accepting rent, and participating as a member of the management team. This person will seek to provide tenants with a safe, positive and healthy living environment by achieving positive outcomes.  To effectively house our residents, property management staff and supportive services staff strive to cooperate and work in tandem. Services and property management staff share the core values of: compassion, diversity, excellence, justice, stewardship, and accountability. Support for our residents and sustainable properties is the overarching goal that CHS strives to achieve, and each of our employees, no matter their role, is an active participant in striving for that. The person in this position will work closely to collaborate and communicate on a regular and frequent basis with onsite services for resident retention and positive KPI outcomes. Pay range: $31.23 – $34.74 per hour This full‑time, 40‑hour position includes a competitive benefits package: Medical, dental, and vision coverage, plus life insurance and long‑term disability Health Savings Account (HSA) and Flexible Spending Account (FSA) options Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday CCS/CHS 403(b) Employee Savings Plan Employee Assistance Program (EAP) Responsibilities SUPERVISION AND LEADERSHIP   Promote a healthy team-oriented work environment, focused on quality, job performance and exceptional customer service through support, effective leadership, and positive reinforcement.  Foster a community where staff feel valued and have opportunities to make meaningful contributions in achieving positive outcomes in the resident experience   The Property Manager is responsible for the overall day-to-day operations in adherence to the Management Plan. The Property Manager supervises onsite operations staff, including Assistant Property Manager, Maintenance Technician and Custodial Staff.   Use consistent, effective techniques and follow company guidelines to screen, hire, on-board and train new personnel.  Nurture effectiveness of staff through ongoing training, coaching, counseling and guidance.  Complete daily/weekly office and maintenance checklists, schedules and assignments. Monitor progress of work assignments.  Deal effectively, consistently and timely with performance issues. Document accurately and communicate with the Regional Director and Director of Human Resources any/all performance and/or personnel issues.  Ensure staff compliance and consistency with regard to company policies and procedures, industry regulations, and safety practices.  Attendance is an essential job function.  Maintain a high degree of morale at all times and serve as a role model for team members.   LEASING   Show units, assist with application process, provide orientation to new tenants  Field applicant inquiries from the public and effectively communicate application procedures and eligibility requirements to prospective tenants  Provide excellent customer service by responding in a confidential, respectful and timely manner to residents’ (and prospective residents) concerns, complaints and inquiries  Advertise available units to meet occupancy standards  Maintain an accurate, organized filing system.  Complete compliance reports, inspections and special projects as needed  COMPLIANCE   Completes and submits a Weekly Property Report for every property supervised by incumbent. Incumbent submits all weekly reports by 5:00pm on Friday of each week. For issues that do not meet the required KPI’s as noted on the form, prepare talking points including plans for solutions for each underperforming indicator. When meeting with the Regional Director, a Corrective Action Plan re: underperforming KPI’s will be developed and subsequently implemented.  Ensure timely and accurate income certifications  Conduct tenant recertification annually and interim re-certifications as needed. Assist tenants through the recertification process to ensure compliance with funder requirements.  Serve as a contact with funders and monitoring agencies. Adhere to the Tenant Selection Plan for admitting new residents. Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.  Ensure that all lease documentation meets the contract obligations and regulations of various applicable funders.  Ensure compliance with federal housing standards and fair housing laws.     PROPERTY OPERATIONS  Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.  Ensure that all administrative paperwork i