Project Manager, Patient and Family Experience, 40 Hour, Days

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $68,369.60 - $123,073.60 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:30 AM - 5:00 PM Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10030 - 6220 Patient Experience This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the direction and assignment of management, the Project Manager has direct oversight of multiple projects related to improving various initiatives at UMMMC. This includes, but is not limited to, departmental projects, performance improvement projects, quality initiatives, and various other activities. The Project Manager will develop project timelines, perform analyses, identify potential solutions and collaborate with leaders, providers and staff to develop best practice recommendations for multiple levels of projects. I. Major Responsibilities: 1.  In collaboration with hospital and department stakeholders, designs Medical Center or Medical Group -wide improvement projects and initiatives as well as department-specific projects, and provides support as necessary.  2.  Effectively manages projects to completion, including establishing team, project plan, timeline and clearly identifies deliverables. 3.  Establishes and implements project metrics, adjusting team activities as necessary to ensure success of the project. 4.  Escalates barriers as appropriate to ensure timely and measurable success of the project 5.  Creates regular project communications materials for key constituencies; prepares reports for department leaders and stakeholders.  Analyzes and produces compelling reports for internal audiences. 6.  Develops and delivers presentations related to projects at the department or hospital level for informational and/or promotional purposes. 7.  Evaluates and recommends vendors for the potential purchase of services or products as needed for project development or management; evaluates and pilots services and products; partners with leadership to make and implement selections. 8.  Serves as a resource and advisor to department staff and hospital leaders regarding project management in their assigned areas and including relevant tools and practices. 9.  Identifies best practices and overcomes barriers to implementing improvement initiatives.  Advises on best practices and implementation tactics; serves as resource to frontline staff and managers, providing support as needed. 10. Utilizes various metrics to evaluate the progress of applicable programs and initiatives.  Serves on designated organizational committees with the purpose of providing a broad perspective. 11. Works independently on projects, while adhering to system supported project management principles, including visual and daily management systems. 12. Report, analyze, and synthesize data from reporting systems for communications and for project direction. 13. Recommends and contributes to the development of appropriate educational materials and collaborates with administrative and clinical personnel regarding initiatives.     14. Facilitates open communication with families and professionals and work collaboratively to design, implement and evaluate improvement efforts.   Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor’s degree in Business, Healthcare or related field.  2. Must have driver’s license to move from one campus to another as necessary.  Preferred: 1. Master’s degree in Business, Healthcare or related field Experience/Skills: Required: 1. Five years related work experience in Business, Healthcare or related field.   2. Three years of project management experience.  3. Ability to multi-task, trace progress and quality of project plans, as well as on-going work.  4. Must be able to work independently and function as a team member who fosters effective communication and coordination of department efforts.  5. Must show willingness to be flexible and adaptable to change in priorities. 6. Strong organizational skills and excellent communication skills, both verbal and written. 7. Proficiency in Microsoft office Suite products, particularly with Powerpoint, Excel and W