Project Manager I - Eurofins Environment Testing- Knoxville, TN

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission. Essential Duties and Responsibilities Project Set-up: Review and set up project in LIMS (laboratory information management system) Add notes, review documentation, manage orders and contracts Communicate project details to Operations Initiates project kick off with client and applicable staff Works with Operations to ensure the lab has capacity for the work Create bottle orders and schedule couriers/field samplers Ensures regulations and requirements are met, initiates approval process, generates accounting software requisition Sample Receipt: Manages incoming work Reviews and resolves any sample log-in issues, sends client sample receipt confirmation Informs client of any log-in discrepancies Reporting: Review job list daily and manage due dates Communicate any expected delays to client Review reports, confirms the information is correct, issues final report to client by due date Data upload, completes and submits state reporting forms Compiles case narratives Invoicing: Set up delivery route Review final invoice before sending to client Generates credit/debit memos, submits them for approval Submits revised invoices Initiates follow up calls to confirm correct invoicing Work with collections on Accounts Receivable Client Set-up: Request new client review Communicate lab capabilities to client, confirm sales assignments with Business Development Manager Take new quote requests from clients, review contract requirements, review purchase orders Submit purchase orders for approval Account Maintenance: Follow up calls and visits with clients Provide technical support Forward leads and opportunities to the sales team Forecast upcoming work Submit client complaints and participates in corrective action Communicate issues/complaints to sales and follow up with clients Quotes and Proposals: Initiate project reviews with Operations, QA and subcontract labs Quote generation and approvals Confirm client contracts and pricing, confirm lab meets certification requirements Create quotes, submit them for approval, send to clients Update status in Laboratory Information Management System Other duties as assigned. Basic Minimum Qualifications (BMQ): Education/Experience (BMQ): Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree Experience: 6 months of client-relationship/customer service experience Prefer some bench chemist or field experience Requires additional lab training in methods and QA across multiple departments Ability and/or Skills (BMQ): Eurofins services, products, testing capabilities, technology, production, and support systems Program specifications and laboratory procedures Environmental regulations Process improvement methods Quality assurance program plan Contract compliance Laboratory methods and techniques Basic knowledge of the LIMS Strong interpersonal, communication and problem solving skills Effective time management Strong organizational skills Leadership skills Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint. Multi-tasking Adaptability and flexibility Ability to ensure requirements for On-Time Delivery are met Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback. Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status. Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands. Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers. Requirements: Authorization to work in the United States