Project Associate-TELS

Position Summary:       Direct Supply is building the future of healthcare technology with industry-leading products,   solutions   and platforms to help improve the lives of millions of seniors and those who care for them.    In the Project Associate position,   you'll   coordinate customer bid and project activities, ensuring bids are delivered accurately, on time and in alignment with Direct Supply's quality and brand standards.   You'll   oversee project fulfillment by coordinating service providers, managing project   timelines   and helping ensure projects are completed as planned. Working closely with customers, service   providers   and internal teams,   you'll   provide proactive communication and coordination to deliver a seamless customer experience and successful project outcomes.   Skills Needed:   Systems Thinking & Problem Solving   -   Identify   the right problems to solve by understanding the broader system – customers, stakeholders, processes, data, technology, and AI. Connect root causes, dependencies, tradeoffs, and upstream and downstream effects to develop practical, scalable solutions that improve the whole.   Apply Judgment   - Make sound decisions by evaluating data, context, assumptions, risk, and outcomes. Critically assess ideas and AI-generated outputs, consider interdependencies, voice a clear point of view, and own the results and impact.   Create & Shape Ideas   - Generate, test, and develop   new ideas   into useful, high-quality solutions and experiences. Use creativity, curiosity, technology, and different perspectives to see around the corner,   innovate   and develop ideas into outcomes that create value and scale.   Influence & Collaborate   -   Build   trust, communicate clearly, and work across boundaries to drive action and shared outcomes.   Seek   and integrate different perspectives, contribute ideas, work through dependencies, and help teams make progress together through change and ambiguity.   Learn & Adapt   -   Continuously   grow and adapt as technology, customer needs, roles, and work systems evolve. Stay curious, learn beyond your core specialty, experiment with   new approaches , use AI to accelerate learning, and improve through feedback and setbacks.   What   You’ll   Do and Impact:   Coordinate customer bid activities by partnering with technical experts to define project scope, develop   accurate   quotes   and deliver   timely   bid proposals.   Collaborate with Building Services Consultants, Building Services Specialists, service   providers   and suppliers to ensure   accurate   pricing,   scope   and equipment recommendations.   Procure equipment by obtaining pricing, coordinating with   suppliers   and   identifying   cost-saving opportunities through Direct Supply solutions.   Manage project fulfillment by coordinating service providers, tracking project   milestones   and ensuring projects are completed on time.   Communicate project updates, timelines and change orders with customers, service   providers   and internal teams to ensure a seamless project experience.   Place and track equipment orders to support successful project execution and on-time delivery.   Resolve project issues proactively while minimizing   financial impact   and   maintaining   a high level   of customer satisfaction.   Provide customers with project closeout documentation, including warranty information and startup materials.   Partner across Operations, Sourcing,   Sales   and Marketing to strengthen cross-functional collaboration and enhance   the customer   experience.   Support continuous improvement initiatives that optimize processes, strengthen the service provider   network   and improve operational efficiency.   Train,   mentor   and support new Partners to build capability and promote consistent execution.   Experience:   Bachelor’s Degree   1-3 years of project fulfillment-related experience   High degree of customer focus and customer service experience   Additional Items of Interest:   General knowledge and understanding of long-term care and senior living products and equipment   Customer service experience   Job to be performed in the location listed. Generous benefit package available. © 2013 to 2026 Direct Supply, Inc. All rights reserved.