Program Manager (Technical - Remote US)

*While we strongly prefer this candidate resides in Puerto Rico, we are open to supporting 100% remote work anywhere within the U.S. We will not provide relocation to Puerto Rico for this role*     Ready to make a difference?   Join our growing GIS team and build innovative tools and services that address complex issues at the intersection of geospatial data, algorithms, and infrastructure. Working at ICF means applying a passion for meaningful work with intellectual rigor across a range of domains. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. Come solve with us. ICF is looking for a highly motivated and skilled Program Manager to join our growing team. This role offers the opportunity to lead meaningful projects, collaborate with diverse stakeholders, and ensure successful outcomes that meet client and organizational goals. We are seeking a professional who brings strong leadership, organizational, and communication skills, along with the ability to thrive in a dynamic environment and manage priorities effectively. This position requires strong organization, follow-through, communication skills, and an interest in learning how to deliver technology projects in a fast-paced, matrixed environment. Occasional travel may be required.   Why you will love working here:   Quality of life:  Flexible workplace arrangements and support for work-life balance   Investment in the community : Donation matching and volunteer opportunities   Investment in you:  Tuition reimbursement, professional development resources, 401(k) matching, and Employee Stock Purchase Plan   And many more  (Ask your recruiter for additional details.)   ​ What you will be doing:   Supports in developing contract solutions to meet program needs. Work with ICF staff, clients, subcontractors and project team to determine project scope, budget forecast, review timesheets, scheduling, and deliverables Manages the risk register and updates the Risk Management Plan and quality assurance activities Develops project work plans and determines resource requirements Monitor and assist with project tasks expenses and keep them within allotted budget Monitors, plans, coordinates and oversees project activities to ensure on-time delivery of deadlines Ensure that project deliverables meet quality standards and business requirements Maintain accurate client communication and project documentations Respond to customer enquiries and concerns promptly and professionally Track project scope, risks, issues, assumptions, dependencies, and change requests, escalating items as needed to project or program leadership   Support client and internal stakeholder communications by preparing meeting notes, status updates, follow-ups, and project documentation   Assist with release coordination, implementation readiness, post-launch support, and lessons learned activities to support continuous improvement   What we need you to have:  Bachelor’s degree 5+ years of project management experience. 3+ years of experience managing IT or software delivery projects with demonstrated accountability for schedule, budget, scope, and risk    1+ years of experience successfully managing multiple concurrent projects while coordinating cross-functional teams across technical and business stakeholders.  Strong organizational and time management skills with the ability to manage competing priorities Excellent communication and interpersonal skills to engage effectively with clients, stakeholders, and diverse teams. Proficiency with Microsoft Office 365 tools (Teams, Outlook, Excel, PowerPoint; MS Project experience a plus). Knowledge of software development lifecycle (SDLC) Experience using project management and collaboration tools such as Jira, Microsoft Office, Excel, PowerPoint, and Visio   Must be a US Citizen or Permanent Resident per federal contract requirements   What we would like you to have:   Masters degree is preferred PMP certification strongly preferred Spanish language fluency is a plus Experience with Agile, Scrum, SAFe, or hybrid delivery approaches. Certified ScrumMaster (CSM) or equivalent Agile certification considered a plus Ability to gather information, organize findings, and support analysis that informs practical project recommendations   Foundational understanding of project budgets, including tracking hours, monitoring burn rates, identifying variances, and supporting budget-related status updates   Experience working with vendors, subcontractors, or cross-functional delivery partners   Exposure to release planning, implementation readiness, process improvement, or post-launch support activities   Experience with proprietary platforms, SaaS solutions, system integrations, or configurable business applications   Interest in learning how technology solutions support program delivery, client needs, and business growth   Experience working on federally funded disaster management, resilience, housing, infrastructure, or technology modernization programs Professional Skills:  Ability and willingness to build subject matter expertise over time Clear communication skills, both written and verbal   Strong organizational, planning, follow-through, and problem-solving skills   Ability to collaborate across teams and ask thoughtful questions to clarify needs, priorities, and next steps   Excellent communication and interpersonal skills to engage effectively with clients, stakeholders, and diverse team Client service orientation and commitment to supporting delivery excellence   Ability to work collaboratively in a fast-paced, team-oriented environment   Comfort working in an evolving environment with changing priorities and project needs   This job is a Section 3 eligible job opportunity. 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