Program Manager - AI

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Job Summary We are seeking an experienced Artificial Intelligence (AI) Program Manager to lead and govern complex AI infrastructure, AI deployment, and AI transformation programs across the IDCS organization. This role serves as the strategic bridge between Sales, Pre-Sales, Engineering, Integration Services, Operations, Delivery, Cybersecurity, Datacenter, and internal and external customer stakeholders to ensure successful execution of AI-related initiatives while maintaining alignment with business objectives, operational readiness, and customer outcomes. The AI Program Manager will drive end-to-end program management for AI infrastructure deployments, AI Labs initiatives, GPU-based solutions, AI field deployment programs, automation projects, and AI-driven operational transformation initiatives. The role requires a blend of program management leadership, technical acumen mainly in the AI, Cybersecurity, and Datacenter domains, change management expertise, executive communication skills, and cross-functional coordination capabilities. Reporting to the Director of PMO, this role will be responsible for ensuring disciplined execution of strategic AI initiatives through robust governance, risk management, dependency oversight, resource coordination, and executive-level reporting. The individual will serve as a key enabler of successful program delivery, organizational alignment, and business value realization. This position plays a critical role in enabling IDCS to scale AI delivery capabilities while ensuring execution excellence, customer satisfaction, operational efficiency, and business growth. The AI Program Manager reports to the Director of IDCS PMO. This position is required to report to the SHI Piscataway, NJ office location as determined by SHI management with some travel. Role Description Program Leadership & Governance Lead multiple concurrent AI programs and strategic initiatives across Datacenter, AI, and Cyber solution domains. Define program objectives, scope, schedules, milestones, dependencies, and success criteria. Establish and maintain governance structures, steering committees, executive reviews, and stakeholder communication plans. Develop program roadmaps aligned with IDCS strategic priorities and growth objectives. Ensure adherence to PMO standards, methodologies, processes, and reporting requirements. Facilitate executive decision-making through data-driven program reporting and recommendations. AI Infrastructure & Deployment Management Manage AI infrastructure programs involving GPU clusters, AI factories, high-performance computing platforms, storage, networking, and field deployment initiatives. Provide thought management on emerging trends in rack-scale computing, AI infrastructure, liquid cooling, and next-generation data center design. Coordinate AI deployment readiness activities across engineering, logistics, integration, field services, operations, and internal and external customer teams. Oversee customer onboarding for strategic AI programs and ensure successful execution from concept through production. Establish white-glove engagement protocols that become the repeatable standard for onboarding future enterprise and hyperscale customers. Manage cross-functional dependency planning and execution across multiple workstreams. Ensure operational readiness for large-scale AI engagements and infrastructure implementations. Strategic Program Management Under the guidance of the Director of IDCS PMO, drive the prioritization and governance of AI/Cyber product backlogs to balance business value, strategic alignment, resource availability, and risk. Develop portfolio-level visibility into AI programs, resource planning/utilization, demand/capacity analysis, and business outcomes. Maintain executive dashboards and KPI reporting for leadership teams. Cross-Functional Leadership Collaborate with: Sales, Pre-Sales, and Business Development Solutions Architects Engineering Integration Center Operations Delivery Teams AI/Cybersecurity Teams Product Management Leadership Facilitate alignment across technical and business stakeholders. Resolve conflicts, remove roadblocks, and drive accountability across programs. Risk, Change & Issue Management Identify and proactively manage program risks, assumptions, constraints, and dependencies. Lead escalation management and executive communications for high-priority issues. Establish change management practices and governance controls for AI programs. Ensure mitigation strategies are implemented and tracked to closure. Resource & Capacity Planning Coordinate resource demand planning across AI project portfolios. Forecast staffing needs and identify capability gaps. Support workforce planning and bench-strength development initiatives. Contribute to the PMO's strategic vision to improve organizational readiness for future AI growth. AI Enablement & Continuous Improvement Support AI training, certification, and capability development programs. Drive adoption of best practices, standards, automation opportunities, and operational efficiencies. Identify opportunities to lever