Program Client Services Business Analyst - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Responsible for supporting operations and processes as they relate to Program Manager clients. Responsibilities include establishing and maintaining the documentation framework for new and existing Programs to support management function, analyzing programs and their components to support reporting requirements and ensure business expectations for Program are accomplished. Manage operational set up of reporting and data analytics processes related to new accounts. Work with other internal functional departments to monitor specific risk aspects, following up on issues raised by the Program client, and internal reporting by each Program. Job Location: Hybrid work arrangement based in Bedford, TX Responsible for supporting operations and processes as they relate to Program Manager clients. Responsibilities include establishing and maintaining the documentation framework for new and existing Programs to support management function, analyzing programs and their components to support reporting requirements and ensure business expectations for Program are accomplished. Manage operational set up of reporting and data analytics processes related to new accounts. Work with other internal functional departments to monitor specific risk aspects, following up on issues raised by the Program client, and internal reporting by each Program. Essential Functions: Oversees all aspects of the current client tracking system of the Client Services Department. This requires a strategic understanding and knowledge of the division. Evaluates (CRM) program performance (development and maintenance process). Responsible for the continuous development and improvement of standard reporting tools. Develops and provides analysis on client specific metrics. Responsible for support related to client metrics and reporting. Provides guidance and training on system processes to the Client Services team, as well as regular system tasks. Prepare presentations and reports on an on-going basis. Creating of wires and managing our wiring process. Assistance with payment of claims and special projects across teams. Special projects, as assigned. Required Knowledge/Skills: Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including the use of charts, report building. Prior in-depth experience preferred. Advanced Microsoft Office skills: Word, Excel, PowerPoint. Experience using databases. Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness. Ability to lead projects and build cross-departmental relationships. Strong attention to detail, well organized and ability to thrive in fast paced, changing environment Ability to multi-task on multiple projects simultaneously and complete those projects with little supervision. Must have strong work ethic and be able to work independently on diverse assignments. Must demonstrate a high level of professionalism, motivation, enthusiasm and patience. Thrive in and foster a highly collaborative work environment is essential. Excellent oral and written communication skills; able to present findings and communicate key concepts to senior management. Required Education/Experience Bachelor’s Degree or High school diploma or equivalent with extensive insurance experience. 3 – 5 years analysis experience. Customer / Client Service experience Experience in a fast-paced service environment preferred Previous experience leading projects of all sizes, independently or within a team. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are:   Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.   We’re all about people | We win together | We strive for better   We enjoy the everyday | We think further   What’s in it for you:   In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.    We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.    All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.    We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.     Are you ready to play your part?   Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.   Caution: Employment scams   Markel is aware of employment-related scams where scammers will imperso