Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Overview:   As   part   of the Customer Experience and The Way We Work Enablement   organization within Enterprise Platforms,   the   Product Owner II   owns   customer/employee research and portfolio management   products .   R epresenting the voice of the customer and stakeholders while   also   aligning with business strategy , the Product Owner II defin es   and articulat es   new opportunities ,   working in close concert with key stakeholders, including senior leadership and   a   dedicated agile team . They   define   the   product vision and roadmap, prioritize the backlog, anticipate client needs ,   and serve as   the   primary communicator between stakeholders and teams while evaluating product progress at each iteration.    Location: This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations: 345 Main Street, Buffalo, NY 115 Federal Street, Boston, MA 1 Light Street, Baltimore, MD 1350 I Street NW, Washington, DC 1100 North Market Street, Wilmington, DE 277 Park Avenue, New York, NY 850 Main Street, Bridgeport, CT 77 Pine Street, Burlington, VT Primary Responsibilities:   Build and own   the   vision ,   roadmap , and backlog of the   Qualtri cs,   User Zoom, User Research, and User Interviews customer/employee research suite and   Service Now   SPM, the enterprise portfolio management   tool.   Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.   Work directly with the delivery team to create appropriate   analytics   and other communication tools for internal team and stakeholder use to show progress.   Participate in all team activities and ceremonies.   Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.   Understand and engage with your customers.   Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.    May act on behalf of the Senior Product Owner   during   absence s .   Promote an environment that supports belonging and reflects the M&T Bank brand.   Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable   Complete other related duties as assigned   Managerial/Supervisory Responsibilities:   No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.   Education and Experience Required:   Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience .   Education and Experience Preferred:   Prior experience prioritizing across competing priorities and quickly-changing landscape   Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes   Understanding of Design Thinking principles   Knowledge of product design and development best practices   Knowledge of Agile and Lean principles and practices   Experience working in partnership with user experience teams on product design   Experience developing/managing digital capabilities   Strong verbal and written communication skills   Specific subject matter expertise as required by assigned product   M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Wilmington, Delaware, United States of America