Product Manager — Service of Process

About ABC Legal Services   ABC Legal Services is proud to be the national leader in service of  process . We are a team of 1000 and  growing  with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters.  We've  been successful in this unique business for over 30  years  and we continue to advance our technology and business processes to remain years ahead of what our competition  is able to  offer. Our focus is to expand our technology  lead ,  acquire  and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview   ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We're hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.   Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination. You'll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC. Why This Job Is Interesting   Every job we run is a physical-world logistics problem — get a real person to a real address, at a time they'll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.   We're also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You'll help decide where that belongs in the product and where it doesn't. Process serving is one of the most analog, paper-bound corners of legal services with county-by-county rules, physical proof of service, workflows that haven't changed in decades. We intend to be the company that rebuilds it around AI first, not the one playing catch-up in five years. You'll help decide what "AI-native" actually means for our business. Key Responsibilities   Own your product area end to end   Own outcomes, not just output, for your area of the Service of Process product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app.   Set and defend the priority order. Decide what gets built, what waits, and what we stop doing   Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes.   Run your own discovery   Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product.   Run structured discovery with customers — interviews, win/loss input, support themes, usage data — and turn it into a written point of view about what to build and why.   Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput determines whether we can deliver it.   Turn insight into shipped software   Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction   Own the backlog for your team(s) within our SAFe cadence: features and stories, acceptance, iteration planning, and PI planning.   Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls   Own launch readiness end to end: rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path.   Own release quality for your area. We have no separate QA team: you decide what needs testing and to what depth, shape the test approach, and coordinate the business owners and operations partners who validate the work in their own domain.   Make the go/no-go call, and confirm after release that what shipped does what the requirements said and that the customer and operational outcomes you predicted show up in production.   Partner with Operations as a first-class customer   Treat internal operations as a product surface with real users and real cost. Tooling that saves an ops team minutes per job compounds across hundreds of thousands of jobs   Find where automation, better routing, or better decision support removes manual work — and quantify what that work is worth before committing to it   Ship AI into the product responsibly   ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area   Define the accuracy bar, the human-review path, and the failure behavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance.   Hold AI features to the same outcome accountability as everything else: measured agreement with the qualified human who would otherwise make the call.   Measure, and be accountable to the measurement   Define the success metri